MIGUEL CRUZ

Supervised team performance and ensured efficient shift operations
Delegated responsibilities to staff and monitored productivity
Provided support and guidance to team members during daily operations
Managed and resolved customer complaints in a professional manner
Maintained overall control of operations, ensuring quality and service standards

• Monitored stock levels and reported any discrepancies to management immediately.
• Greeted customers and provided excellent customer service.
• Resolved customer complaints in a courteous and professional manner.

• Handled escalated customer complaints and disputes in a professional manner.
• Assisted customers with placing orders for products and services.
• Trained new employees on company policies related to customer service practices.

• Attended weekly team meetings to review performance goals and objectives.
• Tracked sales performance metrics to identify trends in market place.
• Developed trusting relationships with customers by making personal connections.
• Engaged customers in friendly, professional dialogue to determine needs.