Miguel Gonzalez Martell
MBA In Logistics
San Nicolas de los Garza,NL
Summary
Goal-oriented leader with 10 plus years of experience in leadership roles, encouraging and motivating, as well as outstanding customer relations aptitude and relationship-building skills. Always using independent decision-making skills and sound judgment to positively impact company success. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager
Rich Logistics
Nuevo Leon
09.2020 - Current
- Keeping a 98.9% score in communication, on-time pickup, and on-time delivery in every customer scorecard for the past 12 months.
- Managed complex issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised the operations staff and kept employees compliant with the company policies and procedures.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Daily, weekly, and monthly operations results meetings to achieve the established metrics.
- KPI's management within the organization.
- Optimized logistics processes to improve delivery times while minimizing transportation costs.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bachelor Degree in International Business - Business
01.2017 - 12.2019
MBA - Logistics
01.2020 - 06.2021
MBA - Finances
07.2021 - 12.2021
Skills
Business Analysis
Languages
English
Advanced (C1)
Timeline
Universidad Tecmilenio - MBA, Finances
07.2021 - 12.2021
Customer Service Manager - Rich Logistics
09.2020 - Current
Universidad Tecmilenio - MBA, Logistics
01.2020 - 06.2021
Universidad Metropolitana De Monterrey - Bachelor Degree in International Business, Business
01.2017 - 12.2019
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