Miguel Lopez
Mcallen
Summary
Service Technician with KLX Energy Services, skilled in installation and repair, and dedicated to enhancing customer satisfaction through effective communication and problem resolution. Proven track record in reducing equipment downtime and training junior technicians, while consistently adhering to safety protocols and maintaining meticulous documentation.
Overview
2
2
years of professional experience
Work History
Service Technician
KLX Energy Services
05.2023 - 04.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Education
Cecyte V
Ebano S.L.P07.2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Heavy lifting
- Hand tool expertise
- Equipment inspection
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Service Technician
KLX Energy Services
05.2023 - 04.2025
Cecyte V
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