Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miguel Ángel Baca Dávalos

IT Administration
Queretaro

Summary

IT professional with extensive experience in managing IT operations and support services. Proven ability to drive technological improvements and streamline processes for optimal performance. Known for fostering teamwork and adaptability in dynamic settings, ensuring reliable service delivery and troubleshooting expertise.

Overview

27
27
years of professional experience
5
5
years of post-secondary education
13
13
Certifications

Work History

IT Coordinator

PAL Consulting
Queretaro
01.2020 - Current
  • Designed, implemented, and managed the migration of application servers to AWS cloud
  • Redesigned and implemented a VPN connection system for remote employees
  • Upgraded wired and wireless network security systems
  • Improved ERP and CRM systems
  • Reduced infrastructure costs through strategic planning and optimization
  • Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
  • Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
  • Implemented robust backup strategies, safeguarding critical data from loss or corruption.
  • Managed IT projects to successful completion, ensuring timely delivery within budget constraints.

IT Manager

Alesso S.A. de C.V.
01.2014 - 01.2019
  • Developed a web-based inventory and ordering system for dealers
  • Implemented and managed Salesforce CRM; reengineered sales processes and automated quotes
  • Designed warranty management systems for parts and components
  • Collaborated with Cummins IT team on an e-commerce platform for parts
  • Enhanced network and voice/data infrastructure across multiple locations
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.

IT Coordinator / Systems Manager

IT Grupo
Queretaro
01.1999 - 01.2014
  • Ensured Y2K compliance for infrastructure and computing systems
  • Designed and implemented ERP systems (SICC and PCA)
  • Established the group's first wireless data network and VPN communication
  • Upgraded email servers and corporate network infrastructure
  • Managed major cost-saving initiatives, including a 70% reduction in printing equipment usage
  • Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
  • Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
  • Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
  • Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
  • Developed strategic plans for future technology investments based on business objectives and industry trends.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Designed and evaluated WAN and LAN connectivity technologies.

Call Center Administrator

Grupo Tacc
01.1998 - 01.1999
  • Managed call center operations for premium Compaq dealers

Education

Bachelor's - Administrative Computer Systems

Universidad Cuauhtémoc
Queretaro
01.1991 - 01.1995

MBA - IT Administration

Universidad UTEL
México City
01.2022 - 01.2023

Skills

IT procurement

IT asset management

Certification

Managerial Skills Diploma, EBC, 01/01/12, 12/31/13

Timeline

MBA - IT Administration

Universidad UTEL
01.2022 - 01.2023

IT Coordinator

PAL Consulting
01.2020 - Current

IT Manager

Alesso S.A. de C.V.
01.2014 - 01.2019

IT Coordinator / Systems Manager

IT Grupo
01.1999 - 01.2014

Call Center Administrator

Grupo Tacc
01.1998 - 01.1999

Bachelor's - Administrative Computer Systems

Universidad Cuauhtémoc
01.1991 - 01.1995

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Miguel Ángel Baca DávalosIT Administration