Miguel Ángel Villarauz Torres

· Responsible for the operation and maintenance of critical IT hardware of all CNOC infrastructure.

· Resolution of first and second level incidents, guaranteeing the continuity of the service in VMware, Data Protector, Linux and Windows Systems and Nube Empresarial TELMEX.

· Optimization of operational processes through the implementation of agile methodologies and automation.

· Established strong working relationships with TRIARA Administration through exceptional communication skills, fostering trust and collaboration.

· Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

· Developed positive working relationships with stakeholders to effectively coordinate work activities.

· Communicated with third party providers and business channel partners to maintain strong commercial alliances.

• Administration and support of technological infrastructure, Help Desk
• Implementation of security policies and network optimization.
• First and Second Level of administration and support for SAP Business One.
• Provided remote troubleshooting and support for users.
• Responded to incidents quickly, troubleshot problems and corrected faults.
• Communicated with third party providers and business channel partners to maintain strong commercial alliances.

• Administration and support of technological
• Implementation of security policies and network optimization.
• Sometines IDC
• Worked well in a team setting, providing support and guidance.

• Full business management, including network support, structured cabling and customer service.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Store sales and operations team leader
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Operational and administrative management of restaurant franchise.
• Supervision of the human work team and inventory management.