Miguel Perez
Tijuana
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
11
11
years of professional experience
Work History
Collections Agent
Baja Callcenter
Tijuana
02.2023 - Current
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account status and document interactions.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Educated clients on payment options and consequences of non-payment effectively.
Concierge Agent
Cyber City
Tijuana
06.2020 - 10.2022
- Assisted guests with inquiries and provided exceptional customer service.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
- Managed reservations for dining, entertainment, and local attractions.
- Handled guest complaints with professionalism and efficiency.
- Collaborated with hotel staff to ensure smooth guest experiences.
- Managed patient prescription orders and transportation from surgery.
- Directed patients through pre-surgery preparation months prior to surgery day and conducted follow-ups afterward.
House Sales Representative
Cyber City
Tijuana
06.2020 - 10.2022
- Engaged clients by providing detailed property information and answering inquiries.
- executed pipeline telephone offers scheduling and lead generation
- conducted property analysis using Google Earth
- verified property documentation
Customer Service Representative
Seguros Confie
Tijuana
03.2017 - 05.2019
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints promptly and effectively.
- Maintained accurate records of customer interactions and transactions.
- Educated clients on insurance products and services available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Assistant
Telvista
Tijuana
02.2015 - 11.2017
- Facilitated resolution of technical issues for customers
- Recorded technical procedures for dispatching technicians to field jobs.
- Documented technical procedures and user guides for team reference.
- managed customer accounts regarding Verizon FiOS services
Education
High School Diploma -
Escuela Secundaria #1
Tecate Bc 06-2013
Skills
- Account management
- Payment negotiation
- Collection software
- Account tracking
- Client education
- Customer relationship management
- Conflict resolution
- Customer service
- Time management
- Team collaboration
- Effective communication
- Skip tracing
- Debt negotiation
- Billing procedures
Timeline
Collections Agent
Baja Callcenter
02.2023 - Current
Concierge Agent
Cyber City
06.2020 - 10.2022
House Sales Representative
Cyber City
06.2020 - 10.2022
Customer Service Representative
Seguros Confie
03.2017 - 05.2019
Technical Assistant
Telvista
02.2015 - 11.2017
High School Diploma -
Escuela Secundaria #1
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