Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Miguel Plascencia

León, Guanajuato

Summary

Seasoned Business Analyst offering 7 years of experience in Finance/Banking, Healthcare and Retail industries. Specialized on requirement elicitation and product ownership with Scrum, SAFe and Waterfall practices, experienced developing acceptance criteria and backlog management with keen emphasis in constant communication and collaboration with multiple stakeholders. Additional have worked as a mainframe developer, manual tester as initial background and more recently performed successfully the roles of Product Owner and Scrum Master

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst

Infosys
09.2023 - Current
  • Conduct interviews with business users to gather information on client processes and user requirements, to generate user stories and maintain a healthy project/product backlog
  • Stakeholders management for new requirements, backlog management.
  • Support to final app users, with training and guidelines and attention to tickets.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Business Analyst

Globant
03.2022 - 09.2023
  • Conduct interviews with business users to collect information on business processes and user requirements
  • Analyzed products/customer needs to prevent and document possible risks or product/business impacts
  • Support QA and Dev members from 2 scrum teams, conducting product refinement sessions in order to align product delivery
  • Supported software development for 2 teams by defining clear requirements and effectively communicating them to technical teams (Dev and QA) following Scrum methodology and its ceremonies.
  • Release management process conducting and leading deployment process to ensure CI/CD process for the client. (Documenting all outcomes, and informing all involved stakeholders on a weekly basis)

Business Analyst

UST
09.2018 - 03.2022
  • Support Product Owners/Managers developing User Stories and documentation
  • Active research interviewing with Engineering, Technical and Business stakeholders to provide new inputs for new backlog items such as Epics or User Stories
  • Generate visual support items, like UML diagrams (Context, Flow, Component, Use Case, amongst other)
  • I've collaborated in Program Increment Planning onsite and remote, with distributed teams across Mexico/US/India/Ukraine
  • In a general landscape, I performed as a Scrum Master role for 2 regular scrum teams, conducting from Daily StandUps, Sprint Planning/Reviews/Retrospective/Demo etc, helped monitor and supervise the scrum board progress, documented the Reporting and Tracking items, (Capacity, Velocity, Workload & Backlog) using tools as Jira/Confluence.

IT Analyst and Developer

ZUMA TI
03.2015 - 09.2018
  • As IT Analyst, I worked in issue and defect management for MPTP Project (large migration bank initiative, from upgrading from mainframe cloud architecture)
  • Designed interfaces for communication between legacy systems
  • Developed project documentation, such as Traceability and Requirements matrixes, Manuals and other Waterfall items
  • As Developer worked programming for Unisys Mainframe with Cobol74 language, and DB2 databases.

Education

Bachelor of Science - IT Engineering And Software Development

Universidad Tecnológica De León
Leon Gto, Mexico
06.2016

Skills

  • Excellent verbal and written communication
  • Scrum / SAFe / Waterfall / SDLC
  • Requirement analysis and elicitation
  • Problem solving oriented
  • UML Diagraming
  • Gap analysis
  • MySQL / Oracle Databases

Collaborative tools such as:

  • Jira / Confluence / Office 365 / Trello / Asana
  • AzureDevOps / Service Now / Miro / Slack
  • Fast Learner and Attentive to detail

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Certification

  • Certified Scrum Master, Certificate Id 989657

Timeline

Business Analyst

Infosys
09.2023 - Current

Business Analyst

Globant
03.2022 - 09.2023

Business Analyst

UST
09.2018 - 03.2022

IT Analyst and Developer

ZUMA TI
03.2015 - 09.2018

Bachelor of Science - IT Engineering And Software Development

Universidad Tecnológica De León

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Miguel Plascencia