Miguel Serralde Rendón
Síntesis profesional
Information Technology professional with more than 14 years of experience managing IT infrastructure, ERP platforms, databases, and business technology operations. Proven experience supporting a group of 7 companies, providing IT services to more than 120 end users and administering SAP Business One for over 50 users.
Specialized in SAP Business One, SAP HANA, Microsoft SQL Server, VMware, IIS, and Microsoft Terminal Services. Strong background in IT operations, infrastructure management, ERP implementation projects, business continuity, vendor management, and technical team leadership.
Focused on process optimization, digital transformation, operational efficiency, and aligning technology initiatives with business objectives.
Información general
16
16
years of professional experience
6
6
years of post-secondary education
Experiencia laboral
IT MANAGER / HEAD OF INFORMATION TECHNOLOGY
Sales del Valle
Cd. Obregon, México
2021.06 - Current
- Lead IT operations for a group of 7 companies, ensuring the availability, performance, and reliability of business-critical systems and infrastructure supporting more than 70 users.
- Manage SAP Business One ERP operations for over 50 users across finance, purchasing, sales, inventory, and administrative departments.
- Oversee IT infrastructure supporting 5 remote locations, ensuring network connectivity, system availability, and business continuity.
- Administer SAP Business One servers, SAP HANA databases, Microsoft SQL Server, IIS, Microsoft Terminal Services, Windows Server environments, and VMware virtual infrastructure.
- Lead a team of IT professionals and coordinate external technology vendors to support operational requirements and strategic initiatives.
- Develop dashboards, reports, and performance indicators to support data-driven decision-making and departmental management.
- Manage backup, disaster recovery, and business continuity strategies for ERP, payroll, quality, and maintenance systems.
- Plan and coordinate infrastructure upgrades and technology improvements aligned with organizational goals.
- Participated in the planning and execution of the migration project from Microsoft SQL Server to SAP HANA.
- Coordinated server upgrades and infrastructure modernization required to support SAP HANA architecture.
- Assisted in the deployment, validation, and stabilization of financial, purchasing, sales, inventory, and operational ERP modules.
- Supported testing activities, user training, and post-go-live support to ensure a smooth transition and minimal business disruption.
- Contributed to the organization's digital transformation strategy through the adoption of high-performance ERP technologies.
IT Manager
Sales del Valle
Cd. Obregon, México
2011.07 - 2021.06
- Provided technical and functional support for SAP Business One users across multiple business units.
- Developed SQL queries, business reports, and data analysis tools to support operational and management decision-making.
- Administered business databases and critical applications ensuring system stability and data integrity.
- Participated in internal technology projects focused on process improvement and operational efficiency.
- Created technical documentation, user manuals, and support procedures.
- Executed backup and recovery processes for ERP and business-critical systems.
IT SUPPORT SPECIALIST
Imagenes Digitales
Cd. Obregon, México
2010.01 - 2010.07
- Managed MySQL database servers and supported business applications.
- Developed internal software solutions to automate data integration and operational processes.
- Provided technical support for users, software applications, and IT infrastructure.
Estudios
Master's Degree - Information and Communication Technologies
Universidad Interamercana para el Desarrollo,
Cd. Obregón 2021.09 - 2023.05
Bachelor's Degree - Computer Systems Engineering
Instituto Tecnologico Superior de Cajeme
Cd. Obregón 2001.08 - 2006.05
Competencias
IT Leadership & Management
- IT Management
- Digital Transformation
- Technology Strategy
- Team Leadership
- Vendor Management
- Business Continuity Planning
- Project Coordination
- Process Improvement
ERP & Database Management
- SAP Business One
- SAP HANA
- Microsoft SQL Server
- Query Manager
- Crystal Reports
Infraestructure & Operation
- Windows Server
- Microsoft Terminal Services (RDS)
- IIS Administration
- Backup & Recovery
- Network Administration
- Remote Site Support
Development & Analytics
- Business Intelligence Dashboards
- Data Analysis & Reporting
- SQL Development
- C#
- JavaScript
- React
- HTML
- CSS
Languages
Spanish
First language
English
Upper intermediate
B2
Cronología
Master's Degree - Information and Communication Technologies
Universidad Interamercana para el Desarrollo,
2021.09 - 2023.05
IT MANAGER / HEAD OF INFORMATION TECHNOLOGY
Sales del Valle
2021.06 - Current
IT Manager
Sales del Valle
2011.07 - 2021.06
IT SUPPORT SPECIALIST
Imagenes Digitales
2010.01 - 2010.07
Bachelor's Degree - Computer Systems Engineering
Instituto Tecnologico Superior de Cajeme
2001.08 - 2006.05