Miguel Stringer
Industrial Engineer
Cd. Acuña
Summary
Dynamic customer-focused professional with a strong background in client relations and service solutions. Skilled in conflict resolution, communication, and problem-solving, with a proven ability to enhance customer satisfaction and loyalty. Collaborative and adaptable team player committed to delivering efficient, empathetic service and achieving organizational goals. Recognized for reliability, professionalism, and a proactive results-driven approach.
Overview
22
22
years of professional experience
1
1
Language
Work History
Customer Satisfaction Specialist
Toter
06.2023 - Current
- Processed orders, service requests and applied information to customers.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Boosted overall customer satisfaction by proactively identifying common pain points and developing effective solutions.
Logistics Operations Supervisor
XPO LOGISTICS
06.2011 - 06.2023
- Plan and manage logistics, transportation and customer service for the PKC GROUP account at all the Mexico facilities.
- Maintain metrics and analyze data to assess performance and implement improvements.
- Resolve any arising problems or complaints regarding transportation.
- Keep track of quality, quantity, delivery /pickup times, transport costs and efficiency.
- Direct, optimize and coordinate all transportation activities.
- Utilizing logistics IT to optimize shipping and transport procedures
- Managed a team of logistics professionals to ensure seamless coordination between departments and vendors.
- Mentored and developed staff, fostering a positive work environment that encouraged growth and collaboration.
- Developed and implemented contingency plans to address potential challenges in logistics operations, ensuring minimal disruptions to the supply chain.
- Implemented process improvements that resulted in reduced lead times for order fulfillment and delivery.
- Conducted detailed analyses of logistical data to identify trends, forecast demand, and make informed decisions on resource allocation strategies.
Customer Service Agent
Maquiladora de Acuña
05.2010 - 06.2011
- Coordinate shipments based on customer’s demand.
- Ensure all customer requirements are covered on time
- Follow up on past due orders with customer and production
- Maintain SAP regarding open and past due orders
- Support customer on any expedited parts.
- Reviewed customer requirements to assess issues and determine eligibility for potential solutions.
Materials Manager
Fábricas Elena S. de R.L. de C.V.
10.2005 - 01.2010
- Monitored multiple databases to keep track of all company inventory
- Maintained optimum inventory levels to ensure on-time deliveries to meet customer requirements.
- Established procedures and supervised the annual physical inventory.
- Supervise, evaluate and coach staff members.
- Maintain relationships and negotiate with suppliers.
- Ensured that the company standard practices and procedures were followed in connection with all materials department functions.
- Coordinate vendor management programs.
Master Schedule
Kimberly Clark
10.2003 - 06.2005
- Create daily production schedules.
- Ensure that all relevant staff members receive the production schedule.
- Supervise staff members to ensure that deadlines are met.
- Ensure that the quantity and specifications of products are correct.
- Maintain run out plans on finish goods.
- Elaborate ramp up/down plans.
- Coordinate any new production items.
Education
Industrial Engineering -
01-2002
Skills
Strong work ethic and high reliability
Goal-oriented
Strong interpersonal communication skills
Experience using CRM applications
Timeline
Customer Satisfaction Specialist - Toter
06.2023 - Current
Logistics Operations Supervisor - XPO LOGISTICS
06.2011 - 06.2023
Customer Service Agent - Maquiladora de Acuña
05.2010 - 06.2011
Materials Manager - Fábricas Elena S. de R.L. de C.V.
10.2005 - 01.2010
Master Schedule - Kimberly Clark
10.2003 - 06.2005
Universidad Autonoma de Coahuila - Industrial Engineering,