Miguel Villalobos Alvarez
Tijuana ,BC
Summary
Dynamic Collections Agent with proven success at ccsi for bridgecrest, adept at negotiating and structuring repayment plans. Skilled in managing delinquent accounts and improving collections processes, I excel in high-pressure environments, consistently achieving outstanding debt recovery results through effective communication and strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Collections Agent
Miguel VillaLobos Alvarez
12.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
GED -
Napa Valley High School
Napa Valley11.2000
Skills
- Payment arrangement
- Collections processing
- Account management
- Debt negotiation
- Delinquent account management
- Billing procedures
- Repayment plan structuring
- Collections process improvement
- Outbound calling
- Collections
- Call center experience
- Negotiation and resolution
Timeline
Collections Agent
Miguel VillaLobos Alvarez
12.2023 - Current
GED -
Napa Valley High School
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