Hard working and dependable
Miguel A Rodriguez
Biolingle English And Spanish , Retail Sales
Daniel Cabrera
Summary
Dynamic customer service professional with a proven track record at Costco, excelling in complaint resolution and relationship building. Adept at enhancing customer satisfaction through active listening and product knowledge, contributing to increased loyalty and repeat business. Skilled in team collaboration and conflict resolution, fostering a positive service culture.
Overview
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1
Certification
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1
Language
Work History
Customer Service Representative
Costco
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Security Officer
Sentinel Security
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
English Teacher
Self Employed
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Designed and implemented assessments to measure student progress in English language learning.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Attended department meetings to develop and update course curricula.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Assisted struggling students through targeted interventions, leading to increased academic success.
Sales Associate
Nizzan
2019 - 2023
- Fostered connections with clients to boost return visits.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Created welcoming atmosphere for all customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve monthly sales targets.
Education
Associates - Arts And Humanities, Business And Social Behav
06.2025
GED - General Studies
07.2014
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Computer proficiency
Scheduling
Information security
Complaint handling
Task prioritization
Customer satisfaction measurement
Consultative sales
Relationship building
Follow-up skills
Microsoft outlook
Client relations
Customer education
Conflict resolution
Team development
Accomplishments
I have managed to educate myself and received,my associates degree, with alcohol and drug studies.
Certification
Drugs and alcohol
Interests
Timeline
Drugs and alcohol
06-2025
Customer Service Representative - Costco
Security Officer - Sentinel Security
English Teacher - Self Employed
Sales Associate - Nizzan
2019 - 2023
Palos Verde - Associates , Arts And Humanities, Business And Social Behav
High School Equivalency Certificate - GED, General Studies