Miguel Alejandro Silva Romero
San Luis Potosi, S.L.P
Summary
Dynamic Network Analyst familiar with routing protocols and network switching. Efficient at working independently or as part of supportive team. Excellent knowledge of network and hardware tools and monitoring tools. Goal-oriented and diligent with over 5 years of experience in the industry.
Overview
5
5
years of professional experience
Work History
Sr. IT Engineer
Honeywell
08.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Investigated and corrected problems with printers, copiers and other peripheral devices. Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Monitored network hardware operations to evaluate proper configuration and troubleshooting, using tool like: SolarWinds, DNA, Splunk, Infoblox, CloudFlare, vManage, ISE.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
Network Analyst
TATA
06.2021 - 08.2022
- Provide network analyst support to customer to the network (LAN & WLAN), CISCO Meraki
- Monitor the health and performance of the systems/services and quickly and efficiently respond to incidents/alerts as they arise
- Investigate and resolve issues or, depending upon complexity, raise the issue to higher-level network engineers, site reliability engineers and developers
- Support, configuration and maintenance of all networks and infrastructures
- Correspond with our transit providers and peers for incident resolution and help evaluate new peering opportunities
- Develop and document day to day processes and create and improve runbooks from lesson learned before resolving tickets
- Participate in occasional on-call and be flexible to work on some weekends in a rotational model.
NOC Engineer
Huawei
11.2020 - 06.2021
- Provide Customer Service and support to WLAN Cloud Project
- Work with a global team of network engineers maintaining & ensuring operational stability and continuous service improvement
- Working with the Huawei vendor network technologies
- Work with Huawei and local engineering and architecture teams to provide operational expertise in concept development
- Engage with broad range of suppliers, internal and external stakeholders and other groups and teams, owning the end-to-end operating model of the network operations
- Support network improvement and lifecycle projects in order to maintain a state-of-the-art functional network infrastructure
- Be part of a 7x24 global support structure.
Independent Consulting
07.2020 - 11.2020
- Provide Customer Service Support to FTTH company
- Provide support to Network administrator
- Make improvement plans and process documentation.
Customer Problem Manager
Ericsson
04.2019 - 07.2020
- Monitoring HFC Network and keep the network functionality
- IT projects Management
- Process customer-submitted service tickets according to standard guiding speech, processes, and rules
- Communicate with customers, understanding them service requests carefully, and response to customers in accordance with SLA standard, service speech, process standard
- Collect all information related to customer service according to the information template of service upgrade, and upgrade quickly
- For service solution given by the second-line personnel after upgrading, you are required to communicate with the customer or provide feedback to the customer in other ways during the service SLA period
- To output service FAQ regularly according to the service requirements.
Front Office Engineer
Huawei
09.2018 - 04.2019
- Network surveillance, 1st level restoration and preventative maintenance (Handling 80% of incoming issues and 20% of escalating to BO)
- Monitors, fault acknowledgement and fault analysis (assign, follow up and close trouble tickets)
- Create and send several reports
- Work with the application for trouble ticket management
- Maintains the service delivery level within the agreed SLAs
- Follow-up on incidents, registered but not solved, escalated to next level support, interpreting and understanding technical information and prepares technical documentation
- Working independently and within team to keep the competence and skills up to date
- Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
- Work in a multicultural, international environment, with customers and suppliers
- Use effectively telecom knowledge to manage faults and customer demands.
Education
Master of Science - IT Management
TecMilenio
12.2022
Bachelor of Science - Telecommunications Engineer
Universidad Autonoma De San Luis Potosi
San Luis Potosi, San Luis Potosi09.2018
Skills
- Networking routing and switching
- Problem-Solving and Critical Thinking
- Computer Skills
- Network Performance Analysis and Monitoring
- Wireless Networking
- IP Addressing
- Incident Response
Personal Information
Age: 28 years
Academy Background
- Master's Degree in Information Technology Management, Universidad TecMilenio, 05/2021, Currently
- Telecommunications Engineer, Universidad Autónoma de San Luis Potosí, 09/2013, 10/2018
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Beginner (A1)
Courses Certifications
- 5G, 4G-LTE, 3G, 2G Cellular Mobile Communications - Wireless, 03/29/2022, Udemy, TELCOMA Global
- CCNA Introduction to Networks, 05/05/2020, Muelles de Alejandria, Venezuela
- CCNA Switching, Routing, and Wireless Essentials, 08/07/2020, Muelles de Alejandria, Venezuela
- CCNA Switching & Routing: Introduction to networks, 01/06/2017, Universidad Autonoma de San Luis Potosi - Science Faculty, San Luis Potosi, San Luis Potosi
- CCNA Switching & Routing: Basic principles of switching and routing, 06/22/2017, Universidad Autonoma de San Luis Potosi - Science Faculty, San Luis Potosi, San Luis Potosi
- CCNA Switching & Routing: Scaling Networks, 01/04/2018, Universidad Autonoma de San Luis Potosi - Science Faculty, San Luis Potosi, San Luis Potosi
- CCNA Switching & Routing: Connecting Networks, 06/22/2018, Universidad Autonoma de San Luis Potosi - Science Faculty, San Luis Potosi, San Luis Potosi
- HCIA - WLAN Huawei, 04/04/2021, Huawei, Querétaro, Querétaro
- MTCNA - MikroTik, 02/13/2020, Academy Xpert, San Luis Potosi, San Luis Potosi
Timeline
Sr. IT Engineer
Honeywell
08.2022 - Current
Network Analyst
TATA
06.2021 - 08.2022
NOC Engineer
Huawei
11.2020 - 06.2021
Independent Consulting
07.2020 - 11.2020
Customer Problem Manager
Ericsson
04.2019 - 07.2020
Front Office Engineer
Huawei
09.2018 - 04.2019
Master of Science - IT Management
TecMilenio
Bachelor of Science - Telecommunications Engineer
Universidad Autonoma De San Luis Potosi
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