Miguel Alvarado
Puerto Peñasco, Sonora
Summary
Dynamic and results-driven professional with a proven track record at American First Mortgage, excelling in customer service and relationship building. Adept at streamlining processes and increasing sales revenue through effective communication and teamwork. Committed to continuous improvement and adaptable to fast-paced environments, ensuring client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Auto Warranty
Auto Pro
01.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Auto Warranty
Everthing Breaks
01.2023 - 01.2024
- Auto warranty agent.
- Sold extended warranties.
- Promoted any promotions that would help customers.
- Great team member.
Loan Agent
American First Mortgage
02.2021 - 12.2022
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Streamlined document collection process, reducing time spent gathering required paperwork for each application.
- Communicated with applicants to obtain loan application information and explain loan process.
- Increased loan originations by expanding referral networks through marketing initiatives and community involvement.
Sales Agent
ESU
04.2020 - 01.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of cable and internet products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
Precision High School
Phoenix, AZ08-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Organization and time management
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Auto Warranty
Auto Pro
01.2024 - 05.2025
Auto Warranty
Everthing Breaks
01.2023 - 01.2024
Loan Agent
American First Mortgage
02.2021 - 12.2022
Sales Agent
ESU
04.2020 - 01.2021
High School Diploma -
Precision High School
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