MIGUEL AYALA
Saltillo,Coahuila
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful +15-year record of building positive relationships with internal and external stakeholders. Leading complex projects for strategic alignment of technology with the business and in M&A (merge and acquisition) processes. Management of functional, technical and operational support areas for commercial software such as ERP, talent management tools, data analytics.
Overview
28
28
years of professional experience
Work History
INFORMATION TECHNOLOGY MANAGER
Manufacturas Vitromex
San Luis Potosí City, SLP
01.2021 - 01.2024
- Led integration project to Grupo Daltile while in Monterrey, N.L., after acquisition of business, guaranteeing operation of business without disruptions during transition process and start-up of operations in new system, managing to advance at go-live by 6 weeks, and using black-out window of less than 24hrs.
- Management of corporate IT services, achieving savings of at least 20% in software development costs
- Business process digitalization project to manage over 98% of showrooms and space monitoring in competing exhibitors with Microsoft Dynamics 365
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Managed teams of 3 contractors and full time staff by coaching, mentoring and driving efficiency.
- Developed and maintained USD $2.5M IT department operational budget.
- Actively led training, mentoring and continuous development for 6-person department.
- Wrote RFP and execute implementation for VTEX software for B2B integration in USA business unit. Oracle eBusiness Suite and Oracle SOA were part of solution integrated with VTEX.
- Change management to integrate measures imposed by corporate cybersecurity project.
- Definition of short and long term technology objectives and presentation to C-level.
- Design company's technological development plan. Project to re-define OT network topology in San Luis Potosi plant and implement optical fiber to increase from 95% to 99% reliability of TGV's.
- Administrative and budgetary management of information technology projects by USD $1.2M.
APPLICATIONS SUPPORT AND DEVELOPMENT MANAGER
Asesoría Y Servicios GIS
Saltillo, COA
07.2009 - 12.2020
- Management of outsourced application support services such as eBusiness Suite (EBS), Microsoft Dynamics CRM 365, as well as other internal support services for SAP Success Factors, Oracle People Soft Payroll, among others.
- Execution of complex projects such as Oracle and SAP enterprise software upgrades and migrations, as well as roll-out process
- Technically lead the separation and integration of information technology services of 3 companies through merge and acquisition (M&A) processes
- Manage USD $2M in budget of applications support area for service coverage of 5 corporate companies, including outsourced services, software development and licensing; financial performance monitoring and expense optimization.
- Led team of 8 developers in analysis and rebuild of software from conception through implementation, and monitored resource allocation, budget development and personnel recruitment for multiple projects, including platforms such as Oracle EBS, Oracle SOA, SAP Success Factors, SAP Concur, QlikView, Microsoft PowerBI, Microsoft Dynamics 365, .Net, Microsoft Sharepoint.
- Manage software licensing contracts by USD $1.5M such as Oracle and SAP, ensuring compliance with licensing rules of each licensor.
- Lead SAP CONCUR implementation for all GIS business units, keeping execution plan on track, and coordinating training for around 400 users though hands-on labs, eLearning and virtual rooms strategies. Reach reduction of time spent on processing expenses from hours to minutes, as well as increasing control for timely payment of expenses made with corporate card.
- Preparation of reports and briefings for management
- Control of compliance with internal policies and current regulations
- Project administration and budget management
- Implementation of administrative control procedures and schedules.
MANAGER OF NEW INITIATIVES
Asesoría Y Servicios GIS
Saltillo, COA
02.2006 - 06.2009
- Manage GIS business units demand for at least 25 development projects, evaluation and implementation of new software and evolution of existing software
- Generate solution proposals in conjunction with IT Competency Center area to respond to project requests from business units, and manage project office
- Planning, directing and supervising proper use of financial, material and personnel resources
- Project administration accomplish within established budget of USD $1M budget.
SUPERINTENDENT OF INFORMATION TECHNOLOGIES
Calentadores De Norteamérica
Saltillo, COA
07.2004 - 02.2006
- Align information technology with 3 major initiatives generated by strategic project, defining necessary adjustments in ERP system to meet commercial strategy of customer segmentation.
- Manage different requirements of business functional management and prioritize them according to business strategy, and make them reality using capabilities contracted with GIS corporate. Keep on track with budget plan of USD $.8M
SUPERINTENDENT OF IT APPLICATION SUPPORT
Asesoría Y Servicios GIS
06.2002 - 07.2004
- Coordinated rollout support for eBusiness Suite 11.5.7 implementation for CIFUNSA and CASTECH businesses in technical and functional aspects
- Elaborated strategy to migrate HP-UX operating system to LINUX RED-HAT with internal resources, demonstrating that processing was more efficient in transactions per minute (TPM), as well as in use of hardware resources (RAM, CPU, swap) and above all that it could be migrated to HP equipment with INTEL technology, which would cost 25% lower than HP-UX RISC equipment
- Collaborate to established strategy to move from 100% internally resourced services to full-outsourcing scheme, defining application support and development services in scope and service levels.
DATABASE ADMINISTRATOR
Asesoría Y Servicios GIS
Saltillo, Coa
09.2000 - 05.2002
- ORACLE DBA (database administrator) for Oracle eBusiness Suite 11.5.2 implementation project called OPTTIMA, reporting to Project's Systems Manager
- Install Oracle EBS application both in its productive environment and in demo, development, test and quality environments, as well as manage instances strategy proposed by Cap Gemini Ernst and Young for first phase; developed strategy for roll-out of three subsequent phases
- In conjunction with project team, achieve ERP implementation on time in 5 business units administering, supporting and monitoring database by proactively resolving database issues and maintaining servers.
- Migrate Oracle EBS system from version 11.5.2 to version 11.5.7, in accelerated process to stabilize operation and functionality, since initial version 11.5.2 presented high degree of technical problems (bugs)
- Administration of high availability environments
- Definition of backup and recovery procedures
- Automation of backups and backup management.
DATABASE ADMINISTRATOR
Vitromex
08.1998 - 09.2000
- Reporting to Vitromex Business Systems Manager, I was promoted from Programmer Analyst to Database Administrator
- Among the main results I had: Migration of the ERP developed in-house SIMON, to HP-UX 9000 series L hardware, including a new SAN storage system, and an automatic loading cartridge to manage the backup & recovery system that I defined, performing the backups without the need of intervention of the Data Center Operators.
PROGRAMMER ANALYST
Vitromex
11.1995 - 08.1998
- Reporting to the Head of Business Applications, I provided support and development to SIMON legacy system, an ERP developed in-house under Oracle DBMS, Oracle Forms, Oracle Reports, Oracle Menu and RPT reporting platform
- Directly assisted managers and users of the warehouse, purchasing and accounts payable areas, receiving requirements for changes to the system and/or adaptation of business processes, generating specifications, estimating development times, executing the development, testing and implementation of solutions
- Weekly progress reports were made to management and users
- Design of applications to meet customer requirements
- Review of existing code for error detection
- Modification of existing software to correct coding errors
- Collaboration with other professionals to coordinate tasks and timing.
Education
MBA - ADMINISTRATION
Monterrey Institute of Technology And Higher Education (ITESM)
Saltillo, COA01.2008
ENGINEERING - COMPUTER SYSTEMS PROGRAMMING
Saltillo Institute of Technology
Saltillo01.1993
Skills
- Leadership of work teams
- Customer Orientation
- Emotional and executive intelligence
- Analytical Skills
- Budget Administration
- Technology Planning
- Technical Troubleshooting
Additional Information
Relocatable
Languages
ENGLISH
SPANISH
Diplomas
- Microsoft Azure - Basics (Microsoft, 2021)
- SCRUM (2019)
- Adaptability
- Negotiation
- Proactivity
- Working under pressure
- Oracle Open World (Oracle, 2003 2005 2005 2007 2008 2012 2015 2016 2018)
- ITIL (2018)
- GIS Leadership Academy (2016 and 2017)
- Requirements management for software solutions development (2015)
- Diploma in Computer Center Administration (Hewlett Packard, 2003)
- Oracle Database Administration 8i & 9i (Oracle, 1998, 2002)
Marital Status
Married
Personal Information
Date of Birth: 09/29/72
Timeline
INFORMATION TECHNOLOGY MANAGER
Manufacturas Vitromex
01.2021 - 01.2024
APPLICATIONS SUPPORT AND DEVELOPMENT MANAGER
Asesoría Y Servicios GIS
07.2009 - 12.2020
MANAGER OF NEW INITIATIVES
Asesoría Y Servicios GIS
02.2006 - 06.2009
SUPERINTENDENT OF INFORMATION TECHNOLOGIES
Calentadores De Norteamérica
07.2004 - 02.2006
SUPERINTENDENT OF IT APPLICATION SUPPORT
Asesoría Y Servicios GIS
06.2002 - 07.2004
DATABASE ADMINISTRATOR
Asesoría Y Servicios GIS
09.2000 - 05.2002
DATABASE ADMINISTRATOR
Vitromex
08.1998 - 09.2000
PROGRAMMER ANALYST
Vitromex
11.1995 - 08.1998
MBA - ADMINISTRATION
Monterrey Institute of Technology And Higher Education (ITESM)
ENGINEERING - COMPUTER SYSTEMS PROGRAMMING
Saltillo Institute of Technology
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