Miguel Angel Cerna Valdes
MX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Senior Sevice Engineer IVD
Mindray Medical
03.2023 - 12.2023
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
Service Engineer IVD
Mindray Medical
06.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
Service Coordinator
Mindray Medical
05.2019 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
Field Service Support Junior MIS
Mindray Medical
01.2020 - 05.2021
- Collaborated with cross-functional teams to gather requirements and develop custom reports for various departments.
- Provided training to new team members on MIS tools, ensuring smooth onboarding and quick integration into ongoing projects.
- Resolved technical issues promptly, minimizing downtime and maintaining high levels of user satisfaction.
- Conducted regular reviews of existing MIS infrastructure to identify potential bottlenecks or inefficiencies that could impact overall performance.
Business Intelligence Engineer
Cafe El Marino
01.2018 - 03.2019
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
Education
Bachelor of Science - Electrical Engineering
Instituto Politecnico Nacional
Mexico City12.2017
Skills
- Project Estimation
- Project Planning
- Quality Control
- System Troubleshooting
- Process Development
- Technical Reporting
- Product Development
- Cost Analysis
- Electrical Systems
- Engineering Documentation
- Control Systems
- Failure Analysis
- Critical thinking
- Biomedical engineering
- Analytical Thinking
- Client Relations
- Teamwork and Collaboration
- Electrical Engineering Standards
- Mechanical Engineering Knowledge
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior Sevice Engineer IVD
Mindray Medical
03.2023 - 12.2023
Service Engineer IVD
Mindray Medical
06.2021 - 03.2023
Field Service Support Junior MIS
Mindray Medical
01.2020 - 05.2021
Service Coordinator
Mindray Medical
05.2019 - 08.2022
Business Intelligence Engineer
Cafe El Marino
01.2018 - 03.2019
Bachelor of Science - Electrical Engineering
Instituto Politecnico Nacional
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