Miguel Angel| Flores Arita

I was in charge of different campaigns that require soft, hard and trial offers and I managed to handle all of them while working under pressure.

• Sales, support and customer service as well to each customer. Earning also a $270.00 dollars as a bonus for being a top seller.
• I also follow quality processes in order to make the sells valid.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Trained and mentored new sales representatives.
• Documented customer interactions using SalesForce to capture data in processing system.
• Increased sales by offering advice on purchases and promoting additional products.

• Reception, online reservations, customer service, reservations and administration in general.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Scheduled and confirmed appointments and meetings for senior management team.
• Collected room deposits, fees and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Informed guests of hotel security features and offered details regarding fire and emergency procedures.
• Resolved service-related problems and documented actions in system.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Customer service, purchasing management and technical solutions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services and company information.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Educated customers about billing, payment processing and support policies and procedures.

• Purchases online support, customer service and parcel support, Logistics.
• Led projects and analyzed data to identify opportunities for improvement.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Administered compensation, benefits and performance management systems at direction of supervisor.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Posted positions through approved recruitment channels.
• Organized new employee orientation schedules for new hires.