Miguel Angel Flores Falcón
Puebla
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
JUMP! Specialist
Teleperformance México
06.2021 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Supervisor of Operations
Teleperformance México
06.2019 - 06.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Quality Analyst
Teleperformance México
06.2018 - 06.2019
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Customer Service Representative
Teleperformance México.
06.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Architecture
Benemérita Universidad Autónoma De Puebla
Puebla, Puebla.08.2025
No Degree - Organizational Communication
Benemérita Universidad Autónoma De Puebla
Puebla, Puebla. 11.2017
Skills
- Providing Feedback
- Project Records
- Special Assignments
Languages
English
Advanced (C1)
Timeline
JUMP! Specialist
Teleperformance México
06.2021 - 07.2023
Supervisor of Operations
Teleperformance México
06.2019 - 06.2021
Quality Analyst
Teleperformance México
06.2018 - 06.2019
Customer Service Representative
Teleperformance México.
06.2017 - 06.2018
No Degree - Architecture
Benemérita Universidad Autónoma De Puebla
No Degree - Organizational Communication
Benemérita Universidad Autónoma De Puebla
Similar Profiles
Erick Núñez Erick Núñez null
Internal IT Support at Teleperformance MéxicoInternal IT Support at Teleperformance México
Kimberly FarisKimberly Faris
Content Moderator at Teleperformance MéxicoContent Moderator at Teleperformance México
Daniel Ochoa ObleDaniel Ochoa Oble
FQA Test Lead at Keywords Studios MéxicoFQA Test Lead at Keywords Studios México