Sales Force Administrator
Miguel Angel Gutiérrez Parra
Business Bachelor/Mkt/Sofware Developer
El Marques
Summary
General Objectives
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
About me
A 25-year background in the AirFreight and Freight forwarding industry.
Strong leadership, team building and multitasking skills. Adept at scheduling, ops handling and customer/supplier relations.
Diligent Manager bringing 25 years of experience in operations,at the AirFreight and Freight forwarding industry and production management, organizational development and team building within diverse industries clients mainly under automotive and perishables markets.
Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Control Tower Time Critical Cargo Team Leader
EuroPartners Mexico SA de CV
Queretáro
08.2021 - Current
- Trained staff members to perform Sourcing , Pricing , customer service and operational management for Air Priority , Hand Carry , Charter and Ground Expedited services
- Observed each team member to carry out duties and provided constructive criticism with sense of urgency
- Organized evening meetings to set operations for following day and next shift crew
- Assigned each member of 6 person team with specific daily tasks and responsibilities.
- Assisted customers with complaints, questions and concerns.
- Control and manage First/Last Mile services
- Perform airline booking
UX/UI Development Team Member
EuroPartners Mexico SA de CV
Queretáro
08.2021 - 04.2022
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
- Devised site maps and mockups for designs based on proven methodologies and end-user feedback.
- Worked closely with UX and product teams to define visual and functional requirements.
- Conducted live user testing of components and functionality to evaluate effectiveness of designs and enhancements.
- Verified program logic using testing and debugging best practices.
- Worked with design teams, project managers and business analysts to create intuitive and easy-to-use software.
- Setting up 80% of Sprints to generate the development application in time
Operation Specialist
JUST IN TIME AIR SERVICES SA DE CV
MEXICO
07.2016 - 10.2020
- Opening of specific routes and products in critical, automotive and industrial supply chains
- Operational organization, and coordination with customs in charter services, hand carrier, and critical deliveries
- Lobbying with airport and customs authorities both in Mexico and USA
- Coordination and operation of white glove projects in specialized logistics for broadcasting companies during massive events such as World Cup and Olympics (China, USA, UK, Germany, )
- Hand Carry Services Operated more than 240 services
COUNTRY MANAGER
EUROGSA MEXICO SA. DE C.V, COMPAÑÍA EN MEXICO
CANCUN
08.2012 - 07.2016
- Achieve 110% pivot weight occupancy for each flight and record aerea cargo sales performance at 95% occupancy per season, considering the redesign of weight and balance of the aircraft going from 6 tons per flight to 8 tons with a performance unmatched in the history of TCX in CUN
- Negotiated and arranged transport of goods with shipping or freight companies.
- Supported cargo mobility and contingency operation to spearhead RFS back/forth CUN trough inbound services
- Led warehouse improvement initiatives to advance operational efficiencies.
- Advised clients on transportation and payment methods.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Opening and Operational Implementation
- SOP Production for CUN station
- Establishment and institutional Lobbying negotiations
- Interline Agreements NON IATA carriers, and SPA´S
- Legal Representative for Thomas Cook with POA´s for Mexico and Caribbean Countries
Country Manager
STRIKE AVIATION SA DE CV
Cancun
02.2008 - 06.2012
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Commercial establishment of the company in Mexico, Operational implementation
- Preparation of SOP for CUN ops
- Establishment and institutional lobbying ASUR, customs,
- Negotiation and establishment of interlinear agreements and SPA´s
- Negotiation and management of airline ground personnel
- Design and implementation of software for ransmission of air manifests to SAT
- Opening of new markets in Guatemala, Costa Rica, and Argentina
- Airlines Represented as GSA ( Pullmantur, Condor Airlines, Edelweiss, JetClub, among others)
Sales Representative for Mexico and Cuba
CONSULTORES MACA SA DE CV
MEXICO
06.2002 - 08.2005
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Representation of air cargo sales for holiday carrier airlines in Cancun and other tourist airports including Cuba and the Dominican Republic
- Operational opening of Cancun and coordination of operations of 16 airlines and up to 50 flights per week
Cargo Sales Representative
Cargo Sales Development ( LTU Airlines)
Mexico
07.2000 - 07.2002
- Air Freight Sales with IATA and non-IATA forwarders
- Operation of IATA CASS System
- Elaboration of accounting reports at home Matrix in Germany
Customs Operational Coordination for stations in MEX CUN PVR - Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
Cargo Sales Representative
Ecuatoriana de Aviacion
Mexico
06.1998 - 07.2000
- Take over the former sales representive as the previous GSA, given its low results, and reposition in the market to the airline with the top forwarders of the moment
- General representation of the airline for cargo matters at national level.
- Opening and market research.
Planning of commercial routes international logistics coordination for PTY-UIO-GYE-BUE-SCL
Administration and generation of the Ecuadorian DC 10 Freighter from VASP freighter project winning the operational sub-base - Sales and marketing management
New Projects Manager
AAACESA SA DE CV
Mexico
03.1995 - 03.1999
- Development of sales strategies applied to the foreign trade sector
- implementation of the barcode system for information management and warehouse inner logisitcs ( systems, software , manuals, SOP´s etc
- Re-engineering of processes of warehousing practices, administration and granting of credits and collection to customs agents
- Deployment of Quality system for the certification ISO9001
- Increase of warehouse occupation from 30% to 85% annual average
Education
Software Developer - Software
UNADM
CDMX 02.2018 - Current
Marketing Posgraduate - Sales And Marketing Education
Universidad Tecnologica De Mexico
CDMX 01.1996 - 12.1996
Bachelor of Business Administration - Business Administration And Management
Universidad Tecnologica De Mexico
CDMX 01.1992 - 12.1995
Skills
Budgeting and forecasting
Certification
Dangerous Good Instructor Course ( IATA)
Software
CRM Active Campaign Associate
CARGO SPOT
CARGO WISE
Echamps
LH Cargo Web Portal
MIRO
POWER BI
EXCEL (Intermediate )
VBA ( Intermediate)
Timeline
Control Tower Time Critical Cargo Team Leader
EuroPartners Mexico SA de CV
08.2021 - Current
UX/UI Development Team Member
EuroPartners Mexico SA de CV
08.2021 - 04.2022
CISCO Networks Design
06-2019
Software Developer - Software
UNADM
02.2018 - Current
Operation Specialist
JUST IN TIME AIR SERVICES SA DE CV
07.2016 - 10.2020
ACC3 Aviation Security Independent Validator (UK)
02-2013
COUNTRY MANAGER
EUROGSA MEXICO SA. DE C.V, COMPAÑÍA EN MEXICO
08.2012 - 07.2016
Disruptive Passenger Management ( Trainer)
06-2012
AVSEC ( trainer)
06-2011
Face To Face Training Courses Development( Under EC017)
06-2010
Country Manager
STRIKE AVIATION SA DE CV
02.2008 - 06.2012
Ground Security Coordinator (Miami Air)
06-2003
Sales Representative for Mexico and Cuba
CONSULTORES MACA SA DE CV
06.2002 - 08.2005
Cargo Sales Representative
Cargo Sales Development ( LTU Airlines)
07.2000 - 07.2002
Dangerous Good Instructor Course ( IATA)
06-1999
Cargo Sales Representative
Ecuatoriana de Aviacion
06.1998 - 07.2000
ISO 9000 Quality Assurance Auditor
07-1997
Marketing Posgraduate - Sales And Marketing Education
Universidad Tecnologica De Mexico
01.1996 - 12.1996
New Projects Manager
AAACESA SA DE CV
03.1995 - 03.1999
Bachelor of Business Administration - Business Administration And Management
Universidad Tecnologica De Mexico
01.1992 - 12.1995
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