Miguel Angel Merodio Ramon

Ingeniero en sistemas computacionales

Delegacion 6

Summary

Proven IT Support Specialist with a track record of reducing downtime and enhancing system stability at Jose Bolaina. Excelled in hardware maintenance and client support, achieving significant improvements in data recovery and software debugging. Skilled in translating complex requirements into actionable technical specifications, demonstrating both technical proficiency and effective communication. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

years of professional experience

Work History

IT Support Specialist

Jose Bolaina

01.2023 - 10.2024

Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Reduced downtime with effective troubleshooting and timely problem resolution.
Managed backup and recovery of data assets to safeguard system availability.
Debugged complex software issues, leading to a more stable product release.
Built databases and table structures for web applications.
Developed next generation integration platform for internal applications.
Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

Education

High School Diploma -

ITVH Instituto Tecnologico De Villahermosa

Villahermosa, Tabasco, Mexico

05.2001 -

Skills

Hardware maintenance

Timeline