MIGUEL ANGEL O´BRIEN TALAVERA

General Support, Tracking and trace for all loads, Comchecks, Emailing and recovering legal paperwork and invoices, Training and supporting new members.

• Provided technical support for troubleshooting analytics and reporting issues.
• Designed and implemented tools to support strategic value chain optimization initiatives.
• Generated ad-hoc reports to evaluate specific business requirements.
• Identified, analyzed and interpreted trends or patterns in complex data sets.

• Implemented systems and procedures for accurate data collection and reporting.
• Built and established relationships with staff and vendors.
• Managed cross-functional teams for efficient project execution and timely completion.
• Created reports to provide insights into logistics operations and performance.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
• Reduced processing time for shipments by effectively communicating with carriers and customers.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Streamlined customs clearance process by accurately preparing and filing necessary documentation.
• Control of shipments by air, land or sea, commercial documents like (BL, invoices, packing list, cargo manifest, guide, requisitions) also, Opening and closing of all the customs motions and extra services, Internal reports with electronic payments