Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Angel Otero Ayala

Morelia

Summary

Dynamic Travel Sales Agent with proven success at Arrivia, enhancing customer satisfaction through tailored travel solutions and effective communication. Skilled in itinerary planning and negotiation, I consistently increased revenue by upselling services while demonstrating adaptability and strong problem-solving abilities. Committed to delivering exceptional experiences and fostering team collaboration.Professional travel industry expert with proven track record in sales and customer service. Skilled in planning customized travel itineraries, managing client relationships, and driving revenue growth. Strong team collaborator, adaptable to changing needs, and consistently focused on achieving results. Known for excellent communication, problem-solving abilities, and deep knowledge of global travel destinations.

Overview

13
13
years of professional experience

Work History

Travel Sales Agent

Arrivia
10.2021 - Current
  • Streamlined booking processes for efficiency, reducing errors and improving customer satisfaction rates.
  • Utilized exceptional communication skills to effectively tailor presentations of travel options according to each client''s unique requirements.
  • Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
  • Demonstrated adaptability by efficiently handling last-minute changes or special requests from clients without compromising quality of service.
  • Increased revenue through the upselling of travel packages, insurance policies, and additional services.

Travel Agent

ICE
01.2016 - 2020
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Team Leader

Teletech Dish
01.2013 - 01.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

High School Diploma -

Sonora High School
Brea California
07-2008

Skills

  • Travel industry experience
  • Empathy and patience
  • Strong negotiation
  • Itinerary planning
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active listening
  • Health and safety
  • Travel bookings processes
  • Team building
  • Task prioritization
  • Self motivation
  • Adaptability
  • Negotiation
  • Event planning

Timeline

Travel Sales Agent

Arrivia
10.2021 - Current

Travel Agent

ICE
01.2016 - 2020

Team Leader

Teletech Dish
01.2013 - 01.2016

High School Diploma -

Sonora High School

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Miguel Angel Otero Ayala