Miguel Angel Pablo Martinez
San Bernardo Mixtepec
Summary
With over five years of management experience, I have honed my skills in customer relationship management, time management, and employee relations. This experience has allowed me to effectively balance the needs of clients and teams while driving organizational success. Additionally, I have a strong background in customer service, having worked in the field for approximately one year, which further enhanced my ability to understand and address customer needs. I am also proficient in Windows 7, 10, and 11, enabling me to navigate and troubleshoot various operating systems with ease.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Telat
01.2024 - 04.2024
- Managed 20-30 inbound calls daily, assisting clients in their search for vehicles based on specific needs and preferences.
- Provided detailed information about vehicle options, including features, pricing, and availability, to help customers make informed purchasing decisions.
- Actively identified and recommended additional vehicles that aligned with clients’ requirements, ensuring satisfaction and maximizing sales opportunities.
- Consistently achieved an average of 5 vehicle sales per day by building rapport with customers and offering tailored recommendations.
Call Agent
Foundever
05.2023 - 10.2023
- Managed inbound customer calls, providing support for a variety of issues related to cellphone services, billing, coverage, and device troubleshooting.
- Assisted customers in making payments, including setting up late payments and resolving billing inquiries.
- Supported customers in resolving technical issues, including device repairs and troubleshooting, ensuring timely and effective solutions.
- Guided customers through the process of recovering their email accounts and other digital services.
- Advised customers on purchasing new phones, upgrading their current cell phone services, and selecting plans that best fit their needs.
- Provided clear and accurate information on available promotions, plans, and devices to enhance customer satisfaction and loyalty.
- Maintained a high level of customer satisfaction by offering solutions tailored to individual needs and following up on unresolved issues.
Supervisor
Atalian
06.2016 - 04.2020
- Managed Operations for Forty Buildings in the OSU Carmack Area, overseeing custodial services and maintenance operations.
- Led a Custodial Staff of 35, providing training on proper chemical usage, cleaning procedures, equipment operation, and safety policies
- Conducted regular staff meetings to ensure effective communication, teamwork, and adherence to company standards.
- Responsible for processing payroll and managing work orders to ensure smooth daily operations.
- Played a key role in ensuring the success of the contract, which was originally set for three years. Due to effective leadership, the contract was extended annually, and additional buildings were added to our scope of responsibility.
Education
High School Diploma -
Wetsland High School
Columbus, Ohio 09.2011 - 05.2015
Skills
- Staff Management
Schedule optimization
Project Management
Verbal and written communication
Hardware knowledge
Data Entry
Certification
Forex Trader
Timeline
Customer Service Representative
Telat
01.2024 - 04.2024
Call Agent
Foundever
05.2023 - 10.2023
Forex Trader
10-2022
Supervisor
Atalian
06.2016 - 04.2020
High School Diploma -
Wetsland High School
09.2011 - 05.2015
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