Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Miguel Angel Quiroz Mendívil

Fraud Agent Representative
Hermosillo

Summary

Dynamic Fraud Agent with expertise in suspicious activity reporting and financial intelligence at Support Services Group. Proven ability to detect fraud and enhance customer trust through effective communication. Skilled in transaction monitoring and AML compliance, delivering detailed reports that drive informed decision-making and mitigate risks.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Fraud Agent

Support Services Group
07.2024 - Current
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.

Barista

Starbucks
11.2023 - 07.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

Accountant - Accountatn

Universidad Vizcaya De Las Americas
Hermosillo
08-2025

Skills

Suspicious activity reporting

Timeline

Fraud Agent

Support Services Group
07.2024 - Current

Barista

Starbucks
11.2023 - 07.2024

Accountant - Accountatn

Universidad Vizcaya De Las Americas

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Miguel Angel Quiroz MendívilFraud Agent Representative