Miguel Angel Quiroz Mendívil
Fraud Agent Representative
Hermosillo
Summary
Dynamic Fraud Agent with expertise in suspicious activity reporting and financial intelligence at Support Services Group. Proven ability to detect fraud and enhance customer trust through effective communication. Skilled in transaction monitoring and AML compliance, delivering detailed reports that drive informed decision-making and mitigate risks.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Fraud Agent
Support Services Group
07.2024 - Current
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Barista
Starbucks
11.2023 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Accountant - Accountatn
Universidad Vizcaya De Las Americas
Hermosillo08-2025
Skills
Suspicious activity reporting
Transaction monitoring
AML compliance
Financial intelligence
Confidentiality
Customer verification
Effective communication
Fraud detection
Timeline
Fraud Agent
Support Services Group
07.2024 - Current
Barista
Starbucks
11.2023 - 07.2024
Accountant - Accountatn
Universidad Vizcaya De Las Americas