Miguel Angel Ramirez Pizarro
Delicias, Chihuahua
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Medical Interpreter
Thinkterpreters (PROPIO)
10.2023 - Current
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Medical Interpreter
kelly services (LLS)
1 2023 - 10.2023
- Followed ethical codes to protect confidentiality of patient medical information
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings
Bilingual Agent
One Star
07.2022 - 12.2022
- cold calling
Bilingual Customer Service Agent
Teleperformance
01.2022 - 07.2022
- Addressed customer service enquires quickly and accurately.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Input customer information, call notes and personal data onto internal database.
General Manager
Impact logistics
06.2019 - 06.2021
- Developed systems and procedures to optimise efficiency and quality.
- Directed safety operations and maintained clean work environment in adherence to HSE requirements.
- Hired, trained and monitored staff performance.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Supervisor
piazza produce
05.2014 - 06.2019
- Inventory
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Aligned day-to-day activities with targets set by upper management.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Monitored compliance with workplace policies and safety objectives.
Education
Northview Middle School
Indianapolis IndianaHigh School Diploma -
EMSaD 004
Coahuila MexicoSkills
Medical Interpreter
Interpretation Accuracy
Call centre experience
Customer relations
Script following
Team management
Processes and procedures
Recruitment and hiring
Outstanding customer service
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Interpreter
Thinkterpreters (PROPIO)
10.2023 - Current
Bilingual Agent
One Star
07.2022 - 12.2022
Bilingual Customer Service Agent
Teleperformance
01.2022 - 07.2022
General Manager
Impact logistics
06.2019 - 06.2021
Supervisor
piazza produce
05.2014 - 06.2019
Medical Interpreter
kelly services (LLS)
1 2023 - 10.2023
Northview Middle School
High School Diploma -
EMSaD 004
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