Summary
Overview
Work History
Education
Skills
Misc, Hobbies, interest’s, etc
Languages
Timeline
Generic
Miguel Angel Rico Jimenez

Miguel Angel Rico Jimenez

Tijuana, Baja California

Summary


-Have lead a team for the last half decade by showing knowledge and self confidence given from years of experience in my current workplace environment.


-Dedicated on keeping a positive attitude regardless of the situation given at any point.


-Open to know about the new technologies and their benefits for our modern life daily needs.


-Have coached many beginner and tenure employees throughout the years which has given me a great sense of touch with those who surround me everyday.


-Have been teaching in new internet technical support campaigns where employees have the most difficult scenarios as well as many team members in order to keep a sharp performance with optimum results.


-Looking to keep improving my personal skills and knowledge by listening and practicing in different scenarios.


-High sense of personal responsibility when taking decisions that can directly impact my co-workers.


Overview

18
18
years of professional experience

Work History

Offline Contact Center Agent

Telvista
01.2011 - Current
  • Started as an Online Customer Service agent for Technical Support and escalated to the Offline Escalation / Senior section area after 4 years in the company where my major growth started taking place for 8 years now.

English and Music Teacher

Colegio Juana de Arco
03.2009 - 07.2009

-Temporary position in the special education needs environment with young children.


General Employee

Office Depot
11.2007 - 12.2007

-Warehouse organizer.

General Laborer

Mc Donald’s
02.2007 - 06.2007

-General assistant and one of my first experiences in serving others.

General Laborer

Samsung México
07.2005 - 08.2005

-Loaded materials to the production line section for plasma TV production.

-First official job I've had

Education

No Degree - Computer Systems Engineering

Instituto Tecnológico De Tijuana
Tijuana

Advanced English Language Class -

Harmon-Hall
Tijuana

High School Diploma -

Preparatoria Federal Lázaro Cárdenas
Tijuana

Skills

  • Team leadership
  • Quality Assurance coaching skills
  • Multitasking
  • Can perform a personal follow up in allescalations until reported issue gets resolvedions and people while building strong relationships which lead to better results workwise
  • Can work with a team as part of a daily basis need at work
  • Able to provide guidance to most co-workers
  • Can pay attention to small details while completing assignments
  • Can perform a personal follow up in all escalations until reported issue gets resolved
  • Able to help when others are in need of moral support
  • Can adapt to new technologies / tools as they constantly require to be upgraded

Misc, Hobbies, interest’s, etc

*Car owner

*Active Passport / USA Border Crossing Card owner

*Can to travel when required


-Photography 

-Merchantry

-Skateboarding

-BMX

-Drawing

-Hiking

-Camping

-Design

-National / International travel

-Video game player

-Nursery (plants)


Passionate about nature, ancient and modern culture and new all day technologies which can lead to a great future that I feel part of, hence, making me directly responsible of the impact this will have in the World my children are growing in.

Languages

English
Advanced (C1)

Timeline

Offline Contact Center Agent

Telvista
01.2011 - Current

English and Music Teacher

Colegio Juana de Arco
03.2009 - 07.2009

General Employee

Office Depot
11.2007 - 12.2007

General Laborer

Mc Donald’s
02.2007 - 06.2007

General Laborer

Samsung México
07.2005 - 08.2005

No Degree - Computer Systems Engineering

Instituto Tecnológico De Tijuana

Advanced English Language Class -

Harmon-Hall

High School Diploma -

Preparatoria Federal Lázaro Cárdenas
Miguel Angel Rico Jimenez