Miguel Angel Robles Reyes

Work History

Addapp BI S.A. De C.V.

04.2024 - Current

Achieved sales goals and service targets by cultivating and securing new customer relationships.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Identified new market opportunities through diligent research and networking.

Praxair México S. De R.L. De C.V. (Linde México)

08.2023 - 03.2024

Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Generated new leads through cold calling, social media outreach, and attending industry events.
Analyzed market trends, competitor performance and product strengths.
Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Managed technical integration, systems engineering program management, customer support and program management.
Provided sales forecasts for product sales opportunities within assigned accounts.
Suggested ideas for product evolution and new product variants.
Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Led product demonstrations that articulated unique selling points, facilitating deeper understanding among prospects.
Negotiated contracts effectively, securing favorable terms that maximized profit while meeting client expectations.

SIMLAE S. DE R.L. DE C.V.

01.2023 - 07.2023

Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Engaged in first-level support for customers requiring routine support and troubleshooting.
Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Tested and checked performance of hardware and software programs.
Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
Installed, configured and tested equipment on specialized platforms.
Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
Created relationships with key decision-makers and served as external technical spokesperson.
Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
Educated prospects on product implementation and usage and answered technical and security questions.
Performed periodic testing of all networks and systems.
Worked cross-functionally within organization and external partners, integrators and vendors.
Provided customer feedback to team to facilitate project road map and relationship planning.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled.