Jedox
Miguel Angel Robles Reyes
Biomedical Engineer
CDMX,CMX
Summary
Proven Sales Executive at Addapp BI, adept in business development and planning with strong communication skills. Excelled in boosting sales revenue through strategic client relationships and analytical insights, achieving significant repeat business. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Highly organized and accomplished sales executive well-versed in monitoring market conditions and financial planing changes to promote softwares options to customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Executive
Addapp BI S.A. De C.V.
04.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Identified new market opportunities through diligent research and networking.
Sales Engineer
Praxair México S. De R.L. De C.V. (Linde México)
08.2023 - 03.2024
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Analyzed market trends, competitor performance and product strengths.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Managed technical integration, systems engineering program management, customer support and program management.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Suggested ideas for product evolution and new product variants.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Led product demonstrations that articulated unique selling points, facilitating deeper understanding among prospects.
- Negotiated contracts effectively, securing favorable terms that maximized profit while meeting client expectations.
Service Engineer
SIMLAE S. DE R.L. DE C.V.
01.2023 - 07.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Installed, configured and tested equipment on specialized platforms.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Performed periodic testing of all networks and systems.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled.
Education
Bachelor of Science - Biomedical Engineering
05.2001 -
Skills
Analytical Skills
Business development and planning
Account Health Monitoring
Lead prospecting
Business Networking
Sales funnel management
Communication Skills
Excel & Financials Software proficiency
Quality Assurance & Compliance
Attention to Detail
Problem-solving & Organizational Skills
Proactive & Results-oriented
Software
Languages
Spanish
Bilingual or Proficient (C2)
Certification
Jedox 299 Specialist
Interests
Electronic Music
Timeline
Jedox 299 Specialist
06-2024
Sales Executive - Addapp BI S.A. De C.V.
04.2024 - Current
Sales Engineer - Praxair México S. De R.L. De C.V. (Linde México)
08.2023 - 03.2024
Service Engineer - SIMLAE S. DE R.L. DE C.V.
01.2023 - 07.2023
Instituto Politécnico Nacional - Bachelor of Science, Biomedical Engineering
05.2001 -