Miguel Angel Trujillo Alarcon
Juarez
Summary
Dynamic professional with over 30 years of experience in IT administrative and supervisory roles and technical support sectors. Proven track record in leading technical support teams, managing IT infrastructure, and providing high-quality end user technical support. 5 Years experience with procurement and supply chain management, focusing on MRO materials. Fluent in english.
Overview
26
26
years of professional experience
Work History
MRO BUYER / IT SUPERVISOR
MATRIX WIRE DE MEXICO/NASHVILLEWIRE MEXICO
11.2015 - 06.2024
Led IT support and administration for 40 users, ensuring seamless operation and user satisfaction.
Managed national and international MRO purchases, optimizing procurement processes and reducing costs.
Supervised IT infrastructure, enhancing system reliability and performance.
TECH SUPPORT ENGINEER
SERVICIOS DE CONSULTORÍA INFORMÁTICA Y MTO. AVANZA
01.2012 - 10.2015
Provided outsourced IT support for various clients, specializing in Windows Server, Office, antivirus, and internet services.
Implemented effective solutions to improve client system performance and security.
TECH SUPPORT ENGINEER
AVERY DE MEXICO
01.2011 - 12.2011
Delivered technical support for users on Windows, Office, email, and internet, ensuring high levels of user satisfaction.
Resolved technical issues promptly, maintaining system uptime and productivity.
TECH SUPPORT ENGINEER
SERVICIOS DE CONSULTORÍA INFORMÁTICA Y MTO. AVANZA
01.2008 - 01.2011
Provided comprehensive IT support and consultancy services, improving client IT infrastructure and operations.
TECH SUPPORT CHIEF
ARCA COCA-COLA
09.1998 - 12.2003
Delivered technical support and IT solutions for Coca-Cola Bottling plants ensuring efficient and reliable system performance.
Education
Bachelor’s Degree in Administration -
UNIVERSIDAD INTERAMERICANA DEL NORTE
Ciudad Juárez, Chihuahua, Mexico12.2003
Skills
Leadership
User support
Problem-solving
IT infrastructure management, budgeting
IT Asset Management
Processing of purchase orders and order tracking
Windows Servers
Microsoft Windows
Microsoft Office
Active Directory
DNS, DHCP, TCP/IP
Languages
English
Upper intermediate (B2)
Timeline
MRO BUYER / IT SUPERVISOR
MATRIX WIRE DE MEXICO/NASHVILLEWIRE MEXICO
11.2015 - 06.2024
TECH SUPPORT ENGINEER
SERVICIOS DE CONSULTORÍA INFORMÁTICA Y MTO. AVANZA
01.2012 - 10.2015
TECH SUPPORT ENGINEER
AVERY DE MEXICO
01.2011 - 12.2011
TECH SUPPORT ENGINEER
SERVICIOS DE CONSULTORÍA INFORMÁTICA Y MTO. AVANZA
01.2008 - 01.2011
TECH SUPPORT CHIEF
ARCA COCA-COLA
09.1998 - 12.2003
Bachelor’s Degree in Administration -
UNIVERSIDAD INTERAMERICANA DEL NORTE
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