Miguel Angel Gonzalez Reyes
Sr. Collector
Monterrey
Summary
Skilled Sr. Collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Proven track record in enhancing customer retention and reducing delinquency rates at Johnson Controls through expert debt negotiation and exceptional problem-solving skills. Excelled in portfolio management and teamwork, significantly improving client-company relations.
Overview
6
6
years of professional experience
Work History
Senior Collector
Johnson Controls
03.2020 - Current
- Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
- Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
- Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
- Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
- Increased cash flow through timely follow-up on outstanding invoices and persistent debt recovery efforts.
- Implemented proactive measures such as early intervention initiatives to address potential payment issues before they escalate into delinquencies.
Business Credit and Collection Executive.
Grupo Industrial Trebol
10.2018 - 02.2020
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with customers.
- Played an instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.
- Collaborated with accounting team to reconcile discrepancies between invoicing records and payments received, ensuring accurate financial reporting.
- Evaluated customer creditworthiness by analyzing financial data and making informed recommendations for extending credit or initiating collections actions.
Education
Bachelor of Business Administration -
ICESS CAMPUS VALLES UNIVERSITY
Ciudad Valles, San Luis Potosí, Mexico 05.2001 -
Skills
Debt Negotiation
Portfolio Management
Legal Compliance
Credit analysis
Client Relations
Teamwork and Collaboration
Problem-Solving
Analytical and Critical Thinking
Adaptability and Flexibility
Team building
Languages
English
Timeline
Senior Collector
Johnson Controls
03.2020 - Current
Business Credit and Collection Executive.
Grupo Industrial Trebol
10.2018 - 02.2020
Bachelor of Business Administration -
ICESS CAMPUS VALLES UNIVERSITY
05.2001 -
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