Miguel Eduardo Duarte Mendoza

• Enhanced financial accuracy and compliance with thorough audits of internal financial processes.
• Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
• Optimized resource allocation during audit projects, maximizing team productivity and effectiveness.
• Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.

Excellent customer service attention

Compliance with company rules

Effective fulfillment of assigned tasks

Teamwork to facilitate the achievement of objectives

• Excellent customer service attention
• Compliance with company rules
• Effective fulfillment of assigned tasks
• Teamwork to facilitate the achievement of objectives
• TTEC‐Best Buy reward program representative

• Management and updating of the sales database post‐sales
• Efficient management of customer portfolio in the assigned área
• Maintenance of internal and customer service standard set by management
• Customer service in phone and in person for direct sales and follow up process with customer

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores to 100%.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.