Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Emilio Gomez Daza Oviedo

CUSTOMER SERVICE REPRESENTATIVE OR VIRTUAL ASSISTANT
Puebla

Summary

I'm someone who genuinely enjoys helping others and strives to leave a lasting, positive impression through the work I do, both for the individuals I assist and the company I represent. I take pride in my skills and am quick to learn, consistently proving my abilities with every task I'm assigned.

Overview

6
6
years of professional experience
14
14
years of post-secondary education
2
2
Languages

Work History

Bilingual CSR

TTEC
04.2025 - Current
  • Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
  • Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
  • Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
  • Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
  • Exceeded performance metrics consistently, demonstrating except ional skills in handling high volumes of calls in two languages.

Processor

GGA Solutions
02.2024 - 04.2025
  • Company Overview: As a GGA Solutions employee I worked for Copart.
  • I developed as a lienholder agent who make outbound calls and also get inbound calls from lienholder, owners and insurance companies in order to request or receive documentation needed or to solve problems with the pending documents, or the ones required by the state.
  • I provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • I increased productivity by effectively managing workload and prioritizing tasks.
  • I focused reducing errors with meticulous attention to detail and thorough review of documentation.

Customer Service Representative

Teleperformance
10.2023 - 07.2024
  • Company Overview: As a Teleperformance employee I worked for Western Union.
  • I used my abilities in order to always assist the customer with money transactions they needed to do also to solve issues with this same transactions.
  • As a Teleperformance employee I worked for Western Union.

General Employee

Groshi Express
02.2023 - 10.2023
  • I was a general employee in charge of food making, customer service, cashier, waiter and some other task assigned to me.

General Employee

Carl´s Jr
02.2019 - 01.2020
  • I realized all the work needed like food making, stacking off products, waiter, but most likely was the customer experience in the restaurant.

Education

Instituto Juarez Lincoln
Puebla, México
01.2007 - 01.2012

Graduate - undefined

Secundaria Federal No.2 Valentin Gomez Farias
01.2012 - 01.2015

Graduate - undefined

COBAEP U-2
01.2016 - 01.2019

Not Finished - undefined

Benemerita Universidad Autonma de Puebla
01.2020 - 01.2023

Skills

  • Time Management

  • Ability to Multitask

  • Computer Skills

  • Ability to Work Under Pressure

  • Microsoft Office

  • Leadership Skills

  • Customer Relations

  • Communication Skills

  • Call center experience

  • Complaint resolution

  • Adaptability and flexibility

  • Active listening

Timeline

Bilingual CSR

TTEC
04.2025 - Current

Processor

GGA Solutions
02.2024 - 04.2025

Customer Service Representative

Teleperformance
10.2023 - 07.2024

General Employee

Groshi Express
02.2023 - 10.2023

Not Finished - undefined

Benemerita Universidad Autonma de Puebla
01.2020 - 01.2023

General Employee

Carl´s Jr
02.2019 - 01.2020

Graduate - undefined

COBAEP U-2
01.2016 - 01.2019

Graduate - undefined

Secundaria Federal No.2 Valentin Gomez Farias
01.2012 - 01.2015

Instituto Juarez Lincoln
01.2007 - 01.2012

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Miguel Emilio Gomez Daza OviedoCUSTOMER SERVICE REPRESENTATIVE OR VIRTUAL ASSISTANT