Miguel Enrique Zanabria Montiel

La Torre del Vigía – Guadalajara, Jalisco | 09/2024 –

• Coordinated specialized teams to visit and support Jehovah’s Witness patients in healthcare institutions, ensuring respect for their medical beliefs.
• Organized meetings and conferences with doctors and hospital staff to present safe, modern alternatives to blood transfusions.
• Reviewed and followed up on medical reports, acting as a liaison between patients, families, and healthcare professionals.
• Promoted patient rights and collaborated with hospitals to achieve successful treatments without compromising personal principles.
• Actively contributed to medical education and awareness on alternative therapies, fostering ethical and humanitarian healthcare environments

• Provided real-time bilingual translation (English–Spanish) for international WWE talent, staff, and local organizers during live event logistics.
• Managed personal escort duties, guaranteeing talent safety, privacy, and smooth schedule adherence throughout media appearances and venue navigation.
• Served as the primary liaison between talent, local security, and event coordinators to resolve logistics and communication bottlenecks promptly.
• Handled sensitive interactions and high-pressure environments with strict professionalism, discretion, and diplomatic communication.

• Extracted, collected, and cleaned datasets using Python and Excel to support operational reporting.
• Monitored and validated data to ensure quality compliance and accuracy standards for client deliverables.
• Created key process metrics and basic reports to assist in team performance and trend analysis.
• Utilized Python scripts for basic data processing, manipulation, and routine task automation.
• Collaborated with cross-functional teams to resolve data discrepancies and support workflow efficiency.

• Delivered high-quality customer support for auto finance accounts, ensuring a professional and empathetic experience in every interaction.
• Recognized as a Top Performer in both Customer Service and Collections departments for consistently exceeding performance and quality metrics.
• Promoted to the Collections department within two months based on outstanding results and strong problem-solving skills.
• Managed delinquent accounts, negotiating payment arrangements and supporting customers in resolving outstanding balances.
• Advanced to the Repossession department, handling sensitive cases involving vehicle repossession with a high level of professionalism, empathy, and conflict resolution.
• Effectively communicated complex account situations, de-escalated challenging conversations, and provided clear solutions aligned with company policies.

• Front desk service and customer care.
• Cash register management and reconciliation.
• Handled customer service via phone and social media.
• Performed laser personalization for jewelry items.
• Maintained store cleanliness

• Carried out masonry, plastering, and structural work.
• Installed studs, wiring, and performed general site tasks

• Handled legal and administrative property regularization procedures, including RAN, RPP, and Cadastre filings.
• Searched for legal documents in physical and digital archives.
• Processed official records, constitutive acts, and documentation for land regularization.
• Contributed to the successful regularization of more than 4 properties.

• Designed and launched a Shopify e-commerce site from scratch.
• Organized products by categories and sections
• Provided dropshipping solutions.
• Translated product descriptions from Spanish to English

• Polished high-strength metals and alloys using diamond paste.
• Prepared surfaces prior to polishing and checked finishing quality.
• Removed rust and impurities using different polishing techniques.
• Maintained machinery and replaced tools as needed

• Supervised laboratory teams and resource optimization strategies.
• Implemented corrective measures to improve processes.
• Evaluated client needs and ensured personalized solutions.
• Oversaw equipment maintenance and inventory management.

• Managed reception, phone calls, and email correspondence.
• Coordinated appointments and meetings.
• Prepared reports and handled billing.
• Resolved client complaints and inquiries