Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Ángel Rodriguez Muñiz

Miguel Ángel Rodriguez Muñiz

Zapopan, Jalisco,Jalisco

Summary

- A professional with 2 years of experience in bilingual customer service and advanced English proficiency.
- Currently working as an independent merchant, applying leadership and problem-solving skills to provide quality service.
- Im a natural leader, capable of adapting to different environments and effectively handling complex situations.
- I have strong communication and customer service skills. I am looking to develop professionally.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Independent Business Owner

Flow Cabrón MX
Guadalajara, Jalisco
12.2022 - Current
  • Operation of own business, assuming corresponding responsibilities.
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Developed comprehensive business plans outlining short-and long-term objectives, guiding decision-making processes for sustained success.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.

Bilingual Customer Service Representative

Wipro Technologies
Guadalajara, Jalisco
4 2022 - 12.2022
  • Personalized solutions in real estate sector.
  • Intermediary between real estate agents and clients, ensuring smooth and effective negotiations.
  • Active prospecting of potential clients, expanding portfolio of business opportunities.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Bilingual Customer Service Representative

Alorica
Guadalajara, Jalisco
11.2021 - 04.2022
  • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.

Bilingual Call Center Agent

The Call Gurus
Guadalajara, Jalisco
04.2021 - 11.2021
  • Strategic solutions in real estate sector, aimed at meeting needs of clients and agents.
  • Cold calling to potential clients, generating new business opportunities.
  • Proactive sales follow-up, ensuring constant communication and converting prospects into clients.
  • Regularly reviewed personal performance metrics to identify areas for improvement, leading to consistent growth in key indicators over time.

Bilingual Customer Service Representative

Teleperformance
Guadalajara, Jalisco
07.2018 - 04.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.

Education

High School Diploma -

Universidad Del Valle De Atemajac (UNIVA), Plantel Guadalajara
Zapopan, Jalisco, Mexico
08.2017 - 06.2020

Skills

- Patience and kindness

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Independent Business Owner

Flow Cabrón MX
12.2022 - Current

Bilingual Customer Service Representative

Alorica
11.2021 - 04.2022

Bilingual Call Center Agent

The Call Gurus
04.2021 - 11.2021

Bilingual Customer Service Representative

Teleperformance
07.2018 - 04.2019

High School Diploma -

Universidad Del Valle De Atemajac (UNIVA), Plantel Guadalajara
08.2017 - 06.2020

Bilingual Customer Service Representative

Wipro Technologies
4 2022 - 12.2022

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Miguel Ángel Rodriguez Muñiz