Miguel Ángel Ramos Hilario
Tijuana
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GGA Solutions
01.2023 - 07.2023
- Engaged in delivering exceptional customer service through live chat interactions
- Assisted customers in resolving their queries, providing accurate information, and offering solutions
- Problem Solving and Troubleshooting:
- Resolved complex customer problems by utilizing available resources and escalating when necessary.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call center Agent
CCSI Call Center Services International
09.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction (Managed over 80 customer calls per day)
- Addressed customer account discrepancies and concerns
- Responded to customer calls and emails to answer questions about products and services
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Educated customers on company systems, form completion, and access to services.
Tech Support
Telvista
09.2018 - 06.2020
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Customer Service
Anexa
07.2016 - 03.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Cecyte Cachanilla
Tijuana B.C Mexico09.2016
Skills
- Active Listening
- Typing Proficiency
- Grammar
- Problem-Solving
- Patience and Empathy
- Communication Skills
- Conflict Resolution
- Positive Attitude
Timeline
Customer Service Representative
GGA Solutions
01.2023 - 07.2023
Call center Agent
CCSI Call Center Services International
09.2022 - 01.2023
Tech Support
Telvista
09.2018 - 06.2020
Customer Service
Anexa
07.2016 - 03.2018
High School Diploma -
Cecyte Cachanilla
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