Mikael B. Wallsten W.
Global Executive
Mexico City
Summary
Results-driven executive with over 25 years of experience in business development, service delivery, and operational leadership. Proven success in expanding market presence, driving revenue growth, and leading cross-functional teams across Latin America, North America, and Europe. Fluent in English and Spanish, with extensive experience managing client relationships and ensuring seamless communication across international markets. Adept at managing customer relationships, handling escalations, and delivering exceptional service while identifying new growth opportunities. Confident communicator with experience presenting to senior stakeholders and building high-value partnerships.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Country Manager
Nutshell Technologies
06.2024 - Current
- Spearheading business growth by expanding market presence and securing enterprise contracts
- Managing service delivery operations, ensuring high customer satisfaction and operational efficiency
- Developing partnerships with technology providers and enterprise clients, contributing to regional growth
- Handling client escalations with effective communication and timely resolutions
- Creating executive-level reports and performance insights using Excel and Salesforce
Business Development Consultant
Intelisis
01.2023 - 04.2024
- Designed and implemented a growth strategy, expanding the partner network by 10%
- Developed over 50 high-value ERP sales opportunities, increasing market presence
- Delivered detailed market analysis and sales performance reports to executive leadership
- Collaborated closely with cross-functional teams to ensure customer satisfaction and operational success
Sales Director
THEOS / SIGA
01.2018 - 02.2023
- Expanded service center operations by 45%, solidifying THEOS as a market leader in IT Field Services solutions
- Drove new business development by securing partnerships with multinational corporations
- Managed end-to-end service delivery, ensuring seamless customer experiences
- Acted as an escalation point, resolving client issues while maintaining strong relationships
- Delivered strategic presentations and reports to senior stakeholders
Senior Account Manager
T-Systems
02.2016 - 01.2018
- Increased revenue by 40% through successful enterprise sales and contract negotiations
- Developed customized IT and cloud service solutions, addressing client-specific challenges
- Delivered high-impact presentations to executive leadership, providing performance insights
- Ensured client satisfaction by resolving escalations and maintaining responsive communication
Country Manager
Data Intensity
01.2011 - 01.2016
- Launched LATAM operations, driving 120% annual growth through strategic business development
- Secured multimillion-dollar contracts, including a $3M deal for a major cloud migration and ERP deployment
- Led service delivery and customer success initiatives, ensuring client satisfaction
- Developed robust escalation management protocols, resulting in rapid issue resolution
- Built a regional partner network to accelerate market penetration
Senior Account Manager & Cloud Services Lead
Oracle
01.2007 - 01.2011
- Managed a $4.5M USD portfolio, achieving consistent double-digit revenue growth
- Delivered enterprise cloud adoption projects, streamlining operations for key clients
- Achieved 100% customer retention by providing effective service delivery and issue resolution
- Communicated technical and operational insights through detailed reports and presentations
Education
MBA - Executive Management
Harvard University Extension School
Distance LearningBachelor of Business Administration - undefined
Universidad Westhill
Architecture - undefined
Universidad Iberoamericana
Skills
- Business Development & Revenue Growth
Executive Highlights
- Service Delivery Management
- Business Development
- Customer Success
- Revenue Growth
- Market Expansion
- Strategic Partnerships
- Escalation Management
- P&L Management
- Team Leadership
- Client Relationship Management
- Performance Reporting
- Operational Excellence
- Stakeholder Communication
Timeline
Country Manager
Nutshell Technologies
06.2024 - Current
Business Development Consultant
Intelisis
01.2023 - 04.2024
Sales Director
THEOS / SIGA
01.2018 - 02.2023
Senior Account Manager
T-Systems
02.2016 - 01.2018
Country Manager
Data Intensity
01.2011 - 01.2016
Senior Account Manager & Cloud Services Lead
Oracle
01.2007 - 01.2011
Bachelor of Business Administration - undefined
Universidad Westhill
Architecture - undefined
Universidad Iberoamericana
MBA - Executive Management
Harvard University Extension School
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