HR Platforms : Workday, Taleo, Sales Force, ServiceNow and Oracle based HCM system
MIKE BUNYAN
León de los Aldama
Summary
Strategic and results-driven HR Operations Leader with extensive global experience across the Hire-to-Retire life cycle, adept at spearheading large-scale HR Shared Services transitions. Proven track record in driving process stabilization, performance governance, and metric-driven delivery, ensuring alignment with organizational goals. Recognized as a skilled People Leader, fostering high-performing cross-functional teams through effective coaching and mentoring. Committed to delivering operational excellence through process improvements, cost optimization, and the development of scalable HR operations that support business growth.
Overview
25
25
years of professional experience
Work History
Deputy HR Head GDC
Capgemini
2022.06 - Current
- Partnered with cross-functional stakeholders to design and implement people strategies supporting the Global Delivery Centre, focusing on employee experience, hybrid work models, wellbeing, career development, recognition, engagement, and retention.
- Collaborated with the Talent Strategy & Employee Experience teams to deliver HR solutions that strengthened workforce capability and improved organizational effectiveness.
- Established HR processes, policies, and systems from the ground up, ensuring scalable, compliant, and efficient operational frameworks.
- Worked closely with the Mexico HR Head, Global HR Head, and GDC leadership on key HR priorities including onboarding, employee relations, L&D, talent management, and compensation & benefits.
- Supported the execution of strategic HR initiatives across the region, driving consistency in people practices and enhancing overall employee experience.
Director HR Shared Services
Capgemini
2022.01 - 2023.01
- Led service delivery for Offboarding, Employee Movements, Leave Management, and payouts for the India region, ensuring accuracy, compliance, and timely processing.
- Supported operational governance by engaging with key stakeholders including CHRO, CoEs, BUHRs, and IT to maintain alignment and resolve operational challenges.
- Designed and supported the implementation of a Service Delivery Desk for employees on notice period (voice-based support), improving accessibility and response time.
- Contributed to the implementation of new HRIS processes and tools for the India region, partnering with technology and HR teams to ensure seamless adoption.
- Worked with a team of subject matter experts to execute HR initiatives that enhanced service delivery and supported regional business needs.
- Reinforced the service delivery model by rolling out fit-for-purpose initiatives aimed at improving employee experience and overall engagement.
- Served as a key escalation point for employee queries, conducting root cause analysis, identifying operational gaps, and supporting sustainable resolution.
Vice President
Goldman Sachs
2021.03 - 2021.05
- Supported the deployment of the Global Offer and On-boarding process, contributing to the design, development, and implementation of quality-focused, time-efficient workflows in the Hyderabad Service Delivery Centre.
- Partnered with COEs and the Project Management Team to facilitate global business process transitions from ADP, ensuring smooth knowledge transfer, documentation alignment, and operational readiness.
- Contributed to HR transformation efforts by working closely with HRSS leaders on the HR Centre Transformation Project, strengthening processes, documentation, and operational standards.
- Designed and helped implement governance mechanisms to ensure regular review, update, and compliance of HR documents, procedures, and process controls.
HR Shared Service Center Leader
Corteva Agrisciences & DuPont Support Services India Pvt Ltd
2013.11 - 2021.03
- Supported end-to-end Hire-to-Retire HR Shared Services operations for 18 countries across APAC & North America, providing oversight of business processes and ensuring cost-effective HR solutions aligned with organizational policies.
- Oversaw end-to-end HR Shared Services operations across APAC & North America, ensuring H2R process excellence, policy compliance, and delivery against global SLA/KPI commitments.
- Directed operational governance by implementing policies, risk-mitigation frameworks, and service standards to maintain continuity, scalability, and high-quality employee experience.
- Led major HR transformation and project initiatives, partnering with global/local HR to roll out Workday and transition country-retained processes into HRSS.
- Drove process optimization and quality improvements, developing SOPs, quality manuals, and standardized protocols to enhance accuracy, efficiency, and turnaround times.
- Enabled enterprise-wide change management by promoting adoption of self-service tools, strengthening communication strategies, and supporting global process harmonization.
- Built and sustained strong partnerships with HR leadership, business leaders, COEs, vendors, and third-party providers, ensuring alignment on priorities and operational needs.
- Contributed to HR governance and policy development, including recruitment strategy, equal opportunity programs, compensation cycles, and APAC organizational restructuring initiatives.
- Served as a trusted escalation point, resolving complex HR challenges by working closely with HRBPs, COEs, and global service centre teams.
Asst Manager
Deloitte Support Services India Pvt. Ltd
2006.01 - 2013.11
- Led global recruiting operations across India and the United States for the consulting business, overseeing the full talent acquisition lifecycle from coordination through onboarding.
- Built strong, trust-based relationships with senior stakeholders to align hiring strategies with workforce needs.
- Drove operational planning focused on cost efficiency, process optimization, and timely talent delivery, while resolving complex recruitment and training challenges to support business performance and service excellence.
- Led end-to-end onboarding and employee lifecycle processes for Deloitte Consulting across India and eight US regions, guiding a team of 28 associates to consistently exceed quality and service level expectations while successfully delivering large-scale acquisition hiring projects.
- Coordinated closely with US and India stakeholders, third-party verification partners, and campus recruiting teams to manage high-volume new-hire processes, background checks, and onboarding requirements; facilitated regular cross-regional touchpoints to ensure operational alignment.
- Provided performance insights and workforce utilization analytics to HR leaders, ensuring optimal workload distribution, effective resource planning, and seamless transitions of new processes into the service delivery environment.
- Designed and facilitated training programs to enhance team capability, incorporating emerging tools, methods, and best practices to address evolving business and employee development needs.
Process Executive/Team Coordinator
HSBC EDPI Pvt. Ltd.
2001.05 - 2005.05
- Performed diverse operational roles including Team Coordinator and Call Coach for the CLORMS process, ensuring service quality and regulatory compliance.
- Managed a team of 15 FTEs, driving accuracy and efficiency in resolving customer queries in line with regulatory standards.
- Conducted process and business area analyses to identify improvements and strengthen operational performance.
- Earned the Quality Star Award for three consecutive months in recognition of exceptional service delivery and process adherence.
- Successfully migrated the CLORMS process from Sri Lanka; led pilot activities and trained a new team of 10 within four weeks to ensure seamless go-live.
- Mentored a team of 9 Finance Executives in the Payments function, enhancing capability, performance, and service consistency.
Education
Deloitte
Harvard Business School
01.2008
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HSBC
01.2004
Bachelor in Humanities - Graduation
Sardar Patel College, Osmania University
Hyderabad01.1999
Skills
Strategic HR Leadership & Operating Models
Program & Project Leadership
Global HR Operations & Shared Services
Stakeholder & Business Partnering
Transformation & Digital HR Enablement
Accomplishments
- Partnered the transition and rollout of SuccessFactors for India and Mexico (PIXCELL)
- Led Global Offer & Onboarding transition for Goldman Sachs
- Led Annual Compensation Project for 15,000 employees (APAC & LATAM).
- Contributed to the Stand & Spin project for APAC Ops during the merger of Dow Dupont
- Led Workday rollout for Pakistan & Bangladesh
- Partnered with EMEA for HR Operating Model deployment
- Led post-spin HRSS standardization (Project X)
Software
Microsoft Office : Excel, PowerPoint, Word, Teams, Outlook
Timeline
Deputy HR Head GDC
Capgemini
2022.06 - Current
Director HR Shared Services
Capgemini
2022.01 - 2023.01
Vice President
Goldman Sachs
2021.03 - 2021.05
HR Shared Service Center Leader
Corteva Agrisciences & DuPont Support Services India Pvt Ltd
2013.11 - 2021.03
Asst Manager
Deloitte Support Services India Pvt. Ltd
2006.01 - 2013.11
Process Executive/Team Coordinator
HSBC EDPI Pvt. Ltd.
2001.05 - 2005.05
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HSBC
Bachelor in Humanities - Graduation
Sardar Patel College, Osmania University
Deloitte
Harvard Business School