Summary
Overview
Work History
Education
Skills
Timeline
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MIKE LA SALVIA

MUNROE FALLS

Summary

Experienced installation technician dedicated to always getting the job done correctly and efficiently. Looking for a new position with a successful company.

Overview

16
16
years of professional experience

Work History

Installation Tech

CB Direct
Houston
11.2020 - Current
  • Install mobile devices on auto fleets
  • AC DC electrical devices
  • GPS, Cameras and Driver ID

Pre Sales Engineer

NCR POS
Atlanta
10.2021 - 11.2022
  • Assist sales team with demoing different products.

Senior Implementation Engineer

Toast POS
Boston
02.2016 - 05.2020
  • Learned the Toast POS system and became a product expert.
  • Install / configure Toast hardware including terminals, handhelds, printers and other peripheralsInstall networking devices including routers and wireless access points.
  • Conduct restaurant operation consultation sessions with owners/chefs to configure the Toast POS.
  • Run training sessions with front of house, back of house and restaurant management.
  • Maintain and document implementation plans and network diagrams
  • Test / troubleshoot unknown networking problems
  • Terminate Ethernet cables

Implementation Specialist

Signature Systems POS
Chicago
08.2008 - 02.2015
  • System implementation and training:
  • Pre-implementation project management, planning, scheduling and client preparation.
  • On-site implementation of live system, and train staff to comfortable level by conclusion of visit.
  • Develop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details
  • Respond to client service requests in a timely manner and resolve issues to client satisfaction.
  • Recommend and perform upgrades on systems to ensure longevity.
  • Calling prospects to qualify leads and set appointments to fulfill sales metrics.
  • Qualifies leads from all marketing campaigns, trade shows, emails and calls with sales opportunities once identified by the Sales Development Rep
  • And approved by the Manager
  • Communicating positively and proactively and following up with prospects, leads, and clients via telephone, email, chat, web meetings, or whatever communication method is
  • Meeting or exceeding monthly appointment/sales quotas.

Education

Associate Degree Hospitality Management -

University Of Akron
05-1995

Skills

  • Installation planning
  • Assembly and installation
  • Installation tools
  • Telecommunications
  • Diagnostic abilities
  • Equipment Installation
  • System Configuration
  • Cable Management
  • Diagnostic Testing
  • Troubleshooting and diagnosis
  • Customer Service

Timeline

Pre Sales Engineer

NCR POS
10.2021 - 11.2022

Installation Tech

CB Direct
11.2020 - Current

Senior Implementation Engineer

Toast POS
02.2016 - 05.2020

Implementation Specialist

Signature Systems POS
08.2008 - 02.2015

Associate Degree Hospitality Management -

University Of Akron

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MIKE LA SALVIA