Minakshi Rajput
Associate Consultant
Guadalajara
Summary
Skilled Consultant skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities. Dedicated Telecom and BFSI professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Language
Work History
Associate Consultant
Tata Consultancy Services
Guadalajara
02.2019 - Current
- Project Description - Multiple Applications for Morgan Stanley Investment Banking pertaining to accounting and order management systems covering trading. Work as part of a team to establish best-in-class support processes to ensure flawless operation of production trading technologies, flawless software deployment and configuration processes, and proactive monitoring and support to anticipate and avoid issues before it occur.
- Ensure maximum trading system availability to avoid missing any key trading opportunities.
- Provide support for Tokyo, NY, and London-based trading groups’ production systems across a variety of asset classes.
- Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement
- Provide support for proprietary trading systems deployed across multi-platform production environment (Linux and Windows)
- Recognize and escalate recurring problems, inferior processes or outdated procedures.
- Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate.
Operation Analyst
Nelito Private Limited
Pune
01.2017 - 02.2019
- Project Description - Multiple Applications for Morgan Stanley Investment Banking pertaining to accounting and order management systems covering trading
- Facilitate Problem management, Problem/Change/Incident management meetings, and Production server operation management
- Protect team from outside distractions, impediments or team conflicts, and maintain focus on Service deliver and SLA
- Work closely with Development team to resolve reoccurring issues permanently
- Educate Application functionality and Process flow to team members
- Building SQL queries as per requirement of user to share reports on time
- Ticket based solution to customer within Service level agreement
- Demonstrated abilities in Fast Issue S1 to S4 Issue Resolution
- Creation and Maintenance of various quality assurance documents like SOP, Knowledge Articles
- Prepare Weekly Status Reports, Daily Status Reports, MOM and update clients with monthly/daily project progress via conference calls/meetings
- Achieving customer satisfaction by ensuring service quality norms and building brand image by exceeding customer expectations
- Log and managed Defects
Service Delivery Associate
IBM India Private ltd
Pune
04.2012 - 01.2017
- Project Description – Distribution System Management – Managing Production server’s application of Order management/Sales Management of Idea Cellular customers comprises of Sales, Flown and Interline module
- Execution and modification of PL/SQL procedure, Functions, Queries as per User requirement
- Handling Daily Status Call with the client for the review of the Work Request done at the offshore
- Status call also includes the discussion of the bugs entered by the offshore team
- Resolution of issues/concern of end user using BMC Remedy Tool
- Preparing MOM for every team meeting
- Data loading / Updating / Deletion using DB application and scripts
- Automation of daily and monthly reports using UNIX Shell Scripts
- Linux/Unix: Run scripts, exception findings in application logs, file permission changes, changing scripts according to requirement
- Scheduling CronTab
- Having Sound knowledge of identifying and debugging skills of database objects to improve the performance of Application
- Performed Web based Testing
- Involved in functional & Non-functional testing
- Log and worked with APG on the Defects
Education
Bachelor of Engineering - Computer Science
RGPV Bhopal
Shri Ram College Of Engineering12th - undefined
MPBSE Board
10th - undefined
MPBSE Board
Skills
Change Managementundefined
Accomplishments
- Supervised team of 25 staff members.
- Completed 15 white belt projects in automation and tuning of database objects
- Rewarded with ‘Put Your Client First’, “Manager choice award” from IBM side by which I awarded with cash prize of 200$ and 4000Rs respectively
- Received awards/appreciation from Client for completion of critical project by using Agile
- Completed internal IBM and TCS certification.
Additional Information
- Holding Valid Mexico Visa
- Willing to travel domestic and international as per need
Timeline
Associate Consultant
Tata Consultancy Services
02.2019 - Current
Operation Analyst
Nelito Private Limited
01.2017 - 02.2019
Service Delivery Associate
IBM India Private ltd
04.2012 - 01.2017
Bachelor of Engineering - Computer Science
RGPV Bhopal
12th - undefined
MPBSE Board
10th - undefined
MPBSE Board
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