Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Minerva Flores

Minerva Flores

Ecatepec

Summary

Community engagement professional, prepared to contribute to development and support of vibrant community initiatives. Proven track record in enhancing community participation and fostering positive relationships. Known for effective team collaboration and adaptability to evolving community needs, with skills in communication and project management.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Specialist

Stripe México
10.2024 - Current
  • Monitor and engage with users and the general public regarding Stripe’s services, product launches, acquisitions, user feedback, and potential churn signals.
  • Identify and address emerging issues that may impact brand reputation, including potential public crises, by providing timely first responses and escalating when necessary.
  • Drive continuous process improvement in social media engagement and contribute to the enhancement of the product user experience.
  • Demonstrated proficiency in product support, fintech industry knowledge, global finance, cryptocurrencies, and emerging tech trends, with a strong understanding of product functionality and user needs.

Content moderator

TikTok México
08.2022 - Current
  • Assess this content against TikTok’s community guidelines and content policies to ensure it complies with the platform’s standards.
  • Maintaining a high level of accuracy in identifying and addressing violations, while also adhering to productivity and quality metrics set by TikTok.
  • Handle sensitive or crisis situations that require immediate attention, such as addressing viral misinformation, emerging trends of harmful content, or responding to user reports of urgent issues.

Quality Analyst

TikTok México
03.2024 - 09.2024
  • Critical role in maintaining high standards of content moderation. Ensure that content is reviewed accurately and efficiently, with a focus on accuracy, fairness, and consistency.
  • Identifying emerging issues or trends in user-generated content that may require specific attention or action.
  • Training programs to stay updated on best practices in content moderation, policy enforcement, and relevant industry regulations. Share knowledge and expertise with team members to enhance overall performance.
  • Pivotal role in safeguarding the platform’s integrity and ensuring a positive user experience. This involves diligent content review, policy adherence, data analysis, and continuous improvement efforts to maintain high standards of content quality and user safety.

Bilingual agent

Teleperformance
10.2021 - 04.2022
  • Ensuring customer satisfaction, resolving disputes efficiently, and upholding the institution's standards of service excellence.
  • Properly identifying and searching for solutions on financial misunderstandings between clients and company.
  • Knowledge of USA financial laws.

Education

Bachelor - Communication and Journalism

Universidad Nacional Autónoma de México
01.2024

Technical degree - Digital systems

Instituto Politécnico Nacional
01.2018

Skills

  • Written and verbal communication
  • Digital Marketing
  • Content creation for social media
  • Costumer service
  • Community engagement
  • Multicultural sensitivity
  • Partnership development
  • Marketing communications
  • Project leadership
  • Social media management
  • Community resource management
  • Teamwork

Certification

Project management Google certificate- Coursera

Languages

  • English
  • Advanced C1 level
  • Spanish
  • Native
  • Italian
  • Basic

Timeline

Community Specialist

Stripe México
10.2024 - Current

Quality Analyst

TikTok México
03.2024 - 09.2024

Content moderator

TikTok México
08.2022 - Current

Bilingual agent

Teleperformance
10.2021 - 04.2022

Technical degree - Digital systems

Instituto Politécnico Nacional

Bachelor - Communication and Journalism

Universidad Nacional Autónoma de México

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Minerva Flores