Minju Kim
Summary
I demonstrate my strong analysis, communication, and teamwork skills and have the ability to quickly adapt to new environments. I want to contribute to the success of my team and further develop my professional skills. I will show a positive attitude toward continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
LG Electronics Mexicali
Mexicali, Baja California, Mexico
12.2023 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Coordinated with logistics department to expedite shipping for urgent customer orders.(Create invoice and delivery status monitoring)
Salesperson
Namu Corporation
Busan, Korea
09.2023 - 11.2023
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Vendor Specialist
Artbox
Busan, Korea
12.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Arts - Spanish Language And Literature
Busan University of Foreign Studies
Busan, Korea02-2022
Skills
- Good communication skills
- Complaint handling
- Customer order management
- Report generation
- Data entry
- Data collection
- Customer RMA management
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Customer Service Specialist
LG Electronics Mexicali
12.2023 - Current
Salesperson
Namu Corporation
09.2023 - 11.2023
Vendor Specialist
Artbox
12.2021 - 08.2023
Bachelor of Arts - Spanish Language And Literature
Busan University of Foreign Studies