Miriam Antonieta Cordova Lopez
Sales Specialist
Cancún
Summary
Sales professional with solid background in different sales areas, adept at client relationship management and sales planning. Enhanced revenue through strategic initiatives and exceptional service, fostering long-term partnerships. Skilled in negotiating contracts and motivating teams, consistently achieving sales targets while ensuring client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
T&T Sales Manager / Senior Ecommerce & Mkt Analyst
Royal Resorts
05.2022 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended industry events and conventions to expain sales opportunities.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Manager T&T - Groups and Weddings
Odentio
03.2020 - 03.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Grupo Gama
08.2018 - 02.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
Sales Manager
Hotel Holiday Inn Cancun Arenas
02.2018 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Hotel Villa Del Palmar Cancun
05.2012 - 10.2017
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expand sales opportunities.
- Doing sales calls periodically to visit and train main accounts and looking for new business opportunities.
- Attend sales inspection visits, organize webinars and trainings with all hotel partners.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Hotel Belmond Maroma Resort & Spa
02.2009 - 02.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Main contact for all luxury travel agencies based in USA & Europe.
- Doing sales calls with international corporate BDM's, through different cities in USA.
- Attend trade shows for luxury segment to represent the hotel.
- Attend site inspections and fam trips on property.
Group Sales Manager
Hotel Secrets Silversands (opening)
06.2008 - 02.2009
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
- Implemented a rigorous qualification process for new leads, ensuring time and resources were focused on the most promising opportunities for success.
- In charge of the group and weddings segments during the hotel's opening.
- Responsible to quote leads, in charge of replying requests sent by specialized sites such CVENT, Starsite, Helmsbriscoe and some others.
- Work directly with the corporate offices located in USA, Mexico City and Guadalajara to follow up leads sent by them and attend site inspections for group segment.
Group Sales Manager
Hotel Presidente Intercontinental Cancun
12.2004 - 06.2008
- Led successful negotiations with major clients, securing lucrative contracts that contributed to company growth.
- Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
- Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
- Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and expertise in various sectors.
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Responsible of the group operation before, during and at the end of their hotel stay. Providing exceptional service and solving all issues and requires the group have.
- Attend site inspections for this segment.
Education
Bachelor in Tourism Business Administration - Businees Administration
Escuela Internacional De Turismo
Mexico City 05.2001 -
Skills
* Sales planning
* Client relationship management
* Sales reporting
* Staff management
* Motivational skills
* Sales expertise
* Verbal and written communication
* Resolution-oriented
* Organized
* Empathic
* Responsible
* Team work oriented
Certification
Hospitality Sales Skills
Timeline
T&T Sales Manager / Senior Ecommerce & Mkt Analyst
Royal Resorts
05.2022 - 01.2025
Sales Manager T&T - Groups and Weddings
Odentio
03.2020 - 03.2020
Sales Representative
Grupo Gama
08.2018 - 02.2020
Sales Manager
Hotel Holiday Inn Cancun Arenas
02.2018 - 07.2018
Sales Manager
Hotel Villa Del Palmar Cancun
05.2012 - 10.2017
Hospitality Sales Skills
03-2010
Sales Manager
Hotel Belmond Maroma Resort & Spa
02.2009 - 02.2012
Group Sales Manager
Hotel Secrets Silversands (opening)
06.2008 - 02.2009
Group Sales Manager
Hotel Presidente Intercontinental Cancun
12.2004 - 06.2008
Bachelor in Tourism Business Administration - Businees Administration
Escuela Internacional De Turismo
05.2001 -