Miriam Nayely Mendez Flores
PSYCHOLOGIST
Mexico
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phycologist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Teacher
Harmon Hall
Mexico City
01.2023 - 09.2023
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Bilingual Customer Service Representative
Sykes
Mexico City
01.2023 - 03.2023
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
Teacher
Aliat Universidades
Mexico City
09.2019 - 12.2022
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
Bilingual Customer Service Representative
Scotiabank Mexico
Mexico City
08.2021 - 08.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Utilize English proficiency to build relationships with English-speaking customers.
Education
Bachelor of Science - PSYCHOLOGIST
Tecnologico Universitario De Atizapan
Estado De Mexico 09.2017 - 12.2020
GED -
The Renaissance Center
Estado De Mexico 01.2017 - 06.2017
Skills
Student-centered learning
Classroom management
Middle school education
Group learning mechanics
Timeline
Teacher
Harmon Hall
01.2023 - 09.2023
Bilingual Customer Service Representative
Sykes
01.2023 - 03.2023
Bilingual Customer Service Representative
Scotiabank Mexico
08.2021 - 08.2022
Teacher
Aliat Universidades
09.2019 - 12.2022
Bachelor of Science - PSYCHOLOGIST
Tecnologico Universitario De Atizapan
09.2017 - 12.2020
GED -
The Renaissance Center
01.2017 - 06.2017