Mirka Santana Ontiveros
International Relations Intern
Chihuahua
Summary
Experienced data analyst with a strong analytical mindset and a passion for exceptional customer service. Over 2 years of data analyst experience and 5 years in customer service. Pursued opportunities in International Relations as an intern, leveraging my lifelong love for languages and writing. C2 certification in English from EF SET and an Al certification in French from the Alliance Française. Completed various courses including Excel, Data Analysis, Business English (both written and spoken), and Leadership (taught by Malala Yousafzai). Diverse writing skills encompass magazines, social articles, media posts, and blogs.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Content Analyst
Datazone
11.2022 - 01.2025
- Enhanced sales through data-driven strategies and insights
- Improved team efficiency with precise attention to detail
- Leveraged Microsoft 365 to streamline communication
- Solved complex problems quickly with adaptable solutions
English Tutor
Self-employeed
01.2022 - 09.2022
- Improved students' written and verbal English skills through personalized learning programs.
Hotel Reservation
Hotel Planner
07.2021 - 12.2021
- Transformed inquiries into confirmed reservations smoothly.
- Employed persuasive communication to boost bookings.
Sales Agent
United Specialist
01.2021 - 06.2021
- Expert in scheduling and coordinating high-volume chimney cleaning appointments with precision for 5-star Chimney Services
Sales Agent
Ideal Contact Center
08.2020 - 01.2021
- Coordinated and scheduled appointments for car insurance consultations with All State
Customer Service
Teleperformance
08.2017 - 06.2019
- Provided exceptional customer service by addressing client inquiries promptly.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- I always had my metrics on goal, and I was recognized for this a few times. The leaders always had me as floor support. I also received training to be a Quality Agent in the future.
Education
No Degree - International Relations
UACH
Chihuahua City, Chihuahua, Mexico 05.2020 - 12.2020
Skills
Data Analysis
Microsoft 365
Decision-making
Writing
Adaptability
Fast learning
Conflict resolution
Decision making
Extracurricular Activities
Writer
Publications
Poem: I hear dead women, Poetic sorority the muses, 08/01/22
Timeline
Content Analyst
Datazone
11.2022 - 01.2025
English Tutor
Self-employeed
01.2022 - 09.2022
Hotel Reservation
Hotel Planner
07.2021 - 12.2021
Sales Agent
United Specialist
01.2021 - 06.2021
Sales Agent
Ideal Contact Center
08.2020 - 01.2021
No Degree - International Relations
UACH
05.2020 - 12.2020
Customer Service
Teleperformance
08.2017 - 06.2019
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