Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Rosas Gallegos

Tijuana, Baja California

Summary

Dynamic Account Manager with a proven track record at Ellsworth Adhesives, excelling in client relations and customer service. Skilled in resolving complex issues and enhancing client satisfaction, I leverage strong teamwork and collaboration to maintain high retention rates. Adept at managing diverse accounts, I prioritize effective communication and relationship-building.

Overview

11
11
years of professional experience

Work History

Account Manager

Ellsworth Adhesives
2018.03 - 2024.02
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Service Representative

DJO Global
2016.08 - 2018.01
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Logistics Assistant

Panasonic Television
2013.02 - 2016.03
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.

Education

High School Diploma -

Salesian High School
Los Angeles
1990-07

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Languages

English
Bilingual or Proficient (C2)

Timeline

Account Manager

Ellsworth Adhesives
2018.03 - 2024.02

Customer Service Representative

DJO Global
2016.08 - 2018.01

Logistics Assistant

Panasonic Television
2013.02 - 2016.03

High School Diploma -

Salesian High School
Manuel Rosas Gallegos