Manuel Rosas Gallegos
Tijuana, Baja California
Summary
Dynamic Account Manager with a proven track record at Ellsworth Adhesives, excelling in client relations and customer service. Skilled in resolving complex issues and enhancing client satisfaction, I leverage strong teamwork and collaboration to maintain high retention rates. Adept at managing diverse accounts, I prioritize effective communication and relationship-building.
Overview
11
11
years of professional experience
Work History
Account Manager
Ellsworth Adhesives
03.2018 - 02.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
DJO Global
08.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Assistant
Panasonic Television
02.2013 - 03.2016
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
Education
High School Diploma -
Salesian High School
Los Angeles07-1990
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Languages
English
Bilingual or Proficient (C2)
Timeline
Account Manager
Ellsworth Adhesives
03.2018 - 02.2024
Customer Service Representative
DJO Global
08.2016 - 01.2018
Logistics Assistant
Panasonic Television
02.2013 - 03.2016
High School Diploma -
Salesian High School
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