Misty Fowler
MABANK
Summary
Detail-oriented Certified Medication Technician, Medical Assistant, Medicare and Medicare Customer Service Rep with expertise in HIPAA compliance, patient confidentiality. Committed to enhancing patient care and ensuring regulatory adherence in all the above duties
Overview
21
21
years of professional experience
Work History
Certified Medication Technician
Lodge Memory Care at Gun Barrel City
Gun Barrel City
02.2025 - 03.2026
- Administered prescribed medications to residents in compliance with safety protocols and state regulations.
- Monitored resident health conditions, reporting changes to nursing staff for timely interventions.
- Assisted in maintaining accurate medication records and documentation for regulatory compliance.
- Educated residents and families on medication management and potential side effects effectively.
Office Assistant
Mabank Floral
Mabank, Texas
03.2018 - 05.2025
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling and appointments for staff, optimizing time management.
- Assisted in inventory management and order processing to maintain stock levels.
- Developed streamlined filing systems, improving document retrieval efficiency.
- Oversaw customer service interactions, resolving inquiries and enhancing client satisfaction.
Call Center Advisor
Maximus Call Center
Athens, Texas (Remote)
01.2022 - 09.2024
- Resolved customer inquiries and issues with effective communication skills.
- Collaborated with team members to enhance service delivery processes.
- Maintained accurate records of customer interactions and transactions.
Call Center Agent, Inbound Sales
Charlotte Russe
Dallas Texas
06.2014 - 11.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Increased product knowledge through ongoing training, enhancing ability to upsell effectively.
- Collaborated with team members to develop strategies for improving customer retention rates.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Resolved customer complaints, resulting in higher customer retention rates.
Medicare Enrollment Specialist
Bravo Healthcare
Arlington Texas
05.2010 - 06.2014
- Facilitated Medicare enrollment processes, ensuring compliance with federal regulations.
- Educated beneficiaries on plan options, enhancing informed decision-making.
- Collaborated with healthcare providers to streamline enrollment procedures and improve patient access.
- Analyzed enrollment data for trends, identifying opportunities for process improvements.
- Managed a high volume of applications while maintaining attention to detail and adhering to tight deadlines.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
Medical Assistant
Village Healthcare Clinic
Irving Texas
03.2005 - 10.2010
- Supported patient care by preparing examination rooms and ensuring proper sterilization of instruments.
- Assisted healthcare providers with patient intake procedures and documentation accuracy.
- Coordinated scheduling of appointments and follow-up visits to enhance patient flow.
- Managed medical records, ensuring compliance with privacy regulations and accurate data entry.
- Implemented process improvements for inventory management, reducing supply shortages significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Front and back office duties
Education
Associate of Science - Nursing
Brookhaven College
Dallas Texas Graduate Certificate - Healthcare
High Tech Institute
Irving Texas 10-2005
Skills
- HIPAA compliance
- Dressing assistance
- First aid procedures
- Patient confidentiality
- Vital signs monitoring
Timeline
Certified Medication Technician
Lodge Memory Care at Gun Barrel City
02.2025 - 03.2026
Call Center Advisor
Maximus Call Center
01.2022 - 09.2024
Office Assistant
Mabank Floral
03.2018 - 05.2025
Call Center Agent, Inbound Sales
Charlotte Russe
06.2014 - 11.2017
Medicare Enrollment Specialist
Bravo Healthcare
05.2010 - 06.2014
Medical Assistant
Village Healthcare Clinic
03.2005 - 10.2010
Associate of Science - Nursing
Brookhaven College
Graduate Certificate - Healthcare
High Tech Institute