Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mitzi Alonso

Marketing And Communication
Monterrey

Summary

Proven leader in enhancing team productivity and customer satisfaction. Excelled in training and mentoring, achieving significant improvements in team performance and cross-functional collaboration. Skilled in fostering adaptability and driving results through effective coaching and quality assurance strategies.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Sutherland Global Services (FuboTV)
01.2022 - 06.2024
  • Coached team members to deliver professional service while adhering to set service models.
  • Created, prepared, and delivered reports to various departments.
  • Evaluated individual performance metrics to identify areas of improvement for teams of up to 32 people, providing targeted coaching to boost results.

Quality Assurance Analyst

Sitel (Comcast)
02.2018 - 08.2019
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Community Manager

Universidad Autónoma De Nuevo León Football's Team
12.2016 - 01.2018
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Education

Master of Science - Sports Management

Sports Organization Faculty UANL
San Nicolás De Los Garza, Nuevo León, Mexico
05.2001 -

Bachelor of Science - Communication Studies

Communications Faculty UANL
Monterrey, Nuevo León, Mexico
05.2001 -

Skills

Problem-Solving

Customer Relations

Team Building and Leadership

Complaint resolution

Training and mentoring

MS Office

Team Development

Coaching and Mentoring

Cross-Functional Collaboration

Adaptability and Flexibility

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Supervisor

Sutherland Global Services (FuboTV)
01.2022 - 06.2024

Quality Assurance Analyst

Sitel (Comcast)
02.2018 - 08.2019

Community Manager

Universidad Autónoma De Nuevo León Football's Team
12.2016 - 01.2018

Master of Science - Sports Management

Sports Organization Faculty UANL
05.2001 -

Bachelor of Science - Communication Studies

Communications Faculty UANL
05.2001 -

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Mitzi AlonsoMarketing And Communication