Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic
MITZI ROSALES RABIELLI

MITZI ROSALES RABIELLI

Baja California

Summary

Throughout my career, I have managed to acquire skills that have allowed me to achieve an excellent level of service in direct contact with customers. I started in the aviation industry, consecutively in the group and convention sector at DMC'S, later in Hospitality in customer service and attention. During this time, I have managed to build a competent profile that allows me to develop in different areas of customer service.

Overview

19
19
years of professional experience

Work History

Freelance Group Coordinator

Tropical Incentives / Mexico Planners
11.2023 - Current
  • Coordinated logistics for offsite meetings or conferences involving multiple participants from different locations, ensuring smooth travel arrangements and accommodations were made as needed.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.

Guest Service Manager

Hotel Marquis - Los Cabos BCS
05.2022 - 05.2023
  • Developed promotional packages to attract new guests while maintaining profitability goals for the property.
  • Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.

Chief Concierge

Hotel Dreams - Los Cabos BCS
09.2021 - 04.2022
  • Collaborated with other departments to deliver seamless customer experiences from arrival to departure.
  • Enhanced guest satisfaction by promptly addressing concerns and fulfilling requests with attention to detail.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Sales Executive

Hotel Hacienda Jurica - Querétaro, Qro
01.2019 - 08.2020
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.

Chief Concierge Royal Level

Occidental at Xcaret Destination - Playa del Carmen Q, Roo
11.2014 - 01.2019
  • Earned recognition as a trusted resource for guests, consistently receiving positive feedback on service excellence and professionalism.
  • Enhanced guest satisfaction by promptly addressing concerns and fulfilling requests with attention to detail.
  • Managed daily operations of the concierge desk efficiently while maintaining a welcoming atmosphere for guests.
  • Organized special events for VIP guests, ensuring memorable experiences that increased repeat business.

Sales Assistant

International Incentive Travel - Cancun Q. Roo
01.2012 - 03.2014
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.

Group Coordinator

The Ritz Carlton - Cancun Q.Roo
11.2010 - 11.2011
  • Enhanced team collaboration by regularly organizing and leading group meetings and activities.
  • Organized training sessions for team members on various topics relevant to their roles, enhancing skills development and job satisfaction.
  • Maintained detailed records of group activities, providing valuable data for future planning and decisionmaking.

Freelance Group Coordinator

Agencias DMC - Cancún Q. Roo
03.2006 - 10.2010
  • Coordinated logistics for offsite meetings or conferences involving multiple participants from different locations, ensuring smooth travel arrangements and accommodations were made as needed.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.

Education

IELTS Certificate -

In Progress
Mexico City, Mexico

Tourism Services Certificate -

Instituto Branniff
Mexico City, Mexico

English Certificate -

México Canadiense
Mexico City, Mexico

Skills

  • Verbal and written communication
  • Complaint Handling
  • Meeting facilitation
  • Operations Management
  • Relationship Building
  • Team motivation
  • Staff Management

Languages

Ingles
Advanced (C1)

Training

  • Training instructors with Pro Activa at Occidental at Xcaret Destination
  • Complaint handling with Pro Activa at Occidental at Xcaret Destination
  • Coaching at Occidental at Xcaret Destination
  • First Aid with SEGISO at Occidental at Xcaret Destination

Timeline

Freelance Group Coordinator

Tropical Incentives / Mexico Planners
11.2023 - Current

Guest Service Manager

Hotel Marquis - Los Cabos BCS
05.2022 - 05.2023

Chief Concierge

Hotel Dreams - Los Cabos BCS
09.2021 - 04.2022

Sales Executive

Hotel Hacienda Jurica - Querétaro, Qro
01.2019 - 08.2020

Chief Concierge Royal Level

Occidental at Xcaret Destination - Playa del Carmen Q, Roo
11.2014 - 01.2019

Sales Assistant

International Incentive Travel - Cancun Q. Roo
01.2012 - 03.2014

Group Coordinator

The Ritz Carlton - Cancun Q.Roo
11.2010 - 11.2011

Freelance Group Coordinator

Agencias DMC - Cancún Q. Roo
03.2006 - 10.2010

IELTS Certificate -

In Progress

Tourism Services Certificate -

Instituto Branniff

English Certificate -

México Canadiense

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MITZI ROSALES RABIELLI