Music Production
Martín Morales Añorve
Spanish Interpreter
Zapopan, Jalisco
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Spanish Medical Interpreter
Human Quality
06.2022 - 05.2024
- Interpreted conversations between foreign language-speaking clients and others.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Followed ethical codes to protect confidentiality of patient medical information.
- Managed over 30 customer calls per day
Customer Service Representative
Tech Mahindra
07.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed over 40 customer calls per day
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Car Rental Agent
Thrifty Car Rental
10.2018 - 09.2019
- Managed multiple tasks in high-volume environment.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Reached sales goals of over 15% increase for several consecutive months
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in organized and efficient workplace.
Bilingual Call Center Agent
Teleperformance
05.2016 - 03.2017
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
- Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
- Processed debit and credit card and electronic check payments.
Education
Bachelor of Arts - Animation And Digital Art
Tec De Monterrey Campus Guadalajara
Zapopan, Jalisco, Mexico 05.2001 -
High School Diploma -
Centro De Estudios Bhakti
San José Del Cabo, Baja California Sur, Mexico 05.2001 -
Skills
Goal Setting
Excellent Communication
Graphic Design
Video Editing
Safety Procedures Adherence
Professionalism
Continuous Improvement
Goal Setting
Interests
Design
Personal growth
Timeline
Spanish Medical Interpreter
Human Quality
06.2022 - 05.2024
Customer Service Representative
Tech Mahindra
07.2021 - 11.2021
Car Rental Agent
Thrifty Car Rental
10.2018 - 09.2019
Bilingual Call Center Agent
Teleperformance
05.2016 - 03.2017
Bachelor of Arts - Animation And Digital Art
Tec De Monterrey Campus Guadalajara
05.2001 -
High School Diploma -
Centro De Estudios Bhakti
05.2001 -