Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MONICA ANDREA DAVILA SASTRIAS

MONICA ANDREA DAVILA SASTRIAS

Querétaro,Qro.

Summary

An ambitious professional with a strong desire for growth and development, I strive to bring value to an organization. Leveraging my knowledge and skills, I aim to contribute to the business's development. With a proven track record of success in high-level commercial negotiations, I excel at working towards specific objectives, monitoring progress, and making agile decisions.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Online Sales Executive

HANLOB HERRAMIENTAS, S. DE R.L. DE C.V.
08.2024 - 10.2024
  • Online sales through physical and virtual stores in Mercado Libre, as well as through digital platforms such as Facebook, Messenger, Instagram and WhatsApp.
  • Integral superior customer service in terms of quotes, technical consulting, sales, invoicing, shipping, shipment tracking, etc.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and cultivated and secured new customer relationships to establish long-term business growth.
  • Kept detailed records of sales and contracts.
  • Provided exceptional customer service by responding internet and phone calls inquiries promptly and effectively resolving issues.
  • Increased customer database to nurture and grow current sales and identify new business opportunities.

Industrial Park Management

EUROBUSINESS PARK
01.2022 - 08.2024
  • 119 warehouses.
  • Invoicing.
  • Collection management.
  • Preparation of payment add-ons.
  • Reconciliation of maintenance and water consumption payments.
  • Review of tenants' account statements.
  • Preparation of warehouse rental contracts.
  • Attention to requests from tenants and owners.
  • Payment to suppliers.
  • Supplier analysis for various maintenance.

Industrial Park Management

NAVEX PARK
01.2021 - 07.2024
  • 118 warehouses.
  • Invoicing.
  • Collection management.
  • Preparation of payment add-ons.
  • Reconciliation of maintenance and water consumption payments.
  • Review of tenants' account statements.
  • Preparation of warehouse rental contracts.
  • Attention to requests from tenants and owners.
  • Payment to suppliers.
  • Supplier analysis for various maintenance.

Querétaro Branch Manager

MEGAVET, S. DE R.L. DE C.V.
03.2019 - 03.2020
  • Responsible for the opening, operation and administration of the new Querétaro branch
  • Being in charge of 5 people to achieve the sales objectives.
  • Organization of talks, workshops, training for clients from the public and private sectors in order to consolidate the Company's presence in the area, generating a portfolio of customers and ensuring sales.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • When I ventured into the area of Vectors, I managed to start operations with the Secretariats of Health of several States of the Republic. I generated unprecedented sales of over MEX$8.5 million.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • I participated in the negotiation with CFE to finalize a sale for MEX$1.6 million for the State of Jalisco.
  • I participated to carry out a similar project proposed for 5 other States.
  • I achieved new negotiations and sales for the Company in sectors such as weed control on roads and industry nationwide (RCO Group, Incay, Bachoco).
  • I consolidated the attention and sale to the key accounts of designated hardware and grocers nationwide assigned by Bayer to the Company.

Environmental Health Manager

MEGAVET, S. DE R.L. DE C.V.
03.2017 - 03.2019
  • In charge of the Company's Environmental Health area focused on the controllers sector(generation of offers, sales strategies, collection management, key accounts),
  • Trainings, certifications, special projects, etc.
  • In charge of public health projects for the control of vectors that transmit diseases to humans, industrial control of weeds and sales to the Government directly and via public tenders.
  • In charge of the Purchasing area, I managed to reduce inventory by MEX$1 million within 3 months.
  • I was responsible for the inventory audit of 7 branches.

General Manager's Assistant

MEGAVET, S. DE R.L. DE C.V.
10.2013 - 03.2017
  • In charge of the purchasing area, preparation and placement of purchase orders, inventory control.
  • Receipt, registration and deposit of collection, invoicing, receipt of merchandise in the warehouse.
  • Implementation and monitoring of campaigns for customers, sending of communications and offers electronically to more than 3,000 customers.
  • Responsible for sales to the Government, company's registration and renewal process as it's supplier.
  • In charge of social and work events (and sales generated during them) for clients and collaborators at the corporate level.
  • Public relations and key accounts managing.
  • Management of the personal account of the General Manager.
  • Company Representative at events and meetings and General Manager's Legal Representative.
  • As Technical Sales Promoter I resumed and recovered the route of sales to veterinary clinics, increasing sales by a 15% per year.
  • Handled cash accurately and prepared deposits.

Area Sales Coordinator

MEGAVET, S. DE R.L. DE C.V,
01.2009 - 10.2013
  • Responsible for the Small Species area at corporate level involving sales, customer service, product consulting, travel organization, work and social events through corporate level and the material inherent to the Company's image.
  • Development and giving talks to students from preschool to college.
  • I achieved sustained growth of 15% per year in sales in the area, increasing the sale of a product by 756% in the first year.

Co-owner and Administrative Manager

RÖSCH COCINAS DE DISEÑO
08.1999 - 12.2008
  • Global management of the Company's finances
  • Responsible for purchasing, payments, recruitment, hiring and training of employees, as well as customer and supplier service.

Executive Assistant to the Chief Executive Officer

MERCEDES-BENZ OMNIBUSES MEXICO, S.A. DE C.V.
07.1993 - 06.1994
  • I started activities at the plant, organized the Human Resources area and started the kitchen and dinning area for employees and executives
  • I was in charge of the organization of the inauguration event of the facilities as well as various events for customers, suppliers and Company personnel.
  • Permanent personalized assistance to foreign and local CEOs.
  • Personalized assistance to the 4 Plant Managers (Chief Executive Officer, Technical, Finance and Human Resources).

Distributors Development Executive

MERCEDES-BENZ MEXICO, S.A. DE C.V.
04.1993 - 06.1993
  • Certification and evaluation of compliance with the standards stipulated by
    Mercedes-Benz to obtain and/or keep a Distributor of its products in Mexico.

Executive Manager of Export/Import's Assistant

MERCEDES-BENZ MEXICO, S.A. DE C.V.
09.1990 - 03.1993
  • Personal assistance to the Executive Manager of the area.
  • Executive secretarial activities.
  • Tracking import orders for passenger buses
    Mercedes-Benz from Brazil to Mexico.
  • Customer service.

Education

Diploma in Business Unit Administration -

Instituto Tecnológico De Estudios Superiores De Monterrey
Estado De México
12.2000

Bachelor of Science - Biology

Universidad Nacional Autónoma De México
Mexico City, Mexico
12.1989

Skills

  • Committed, honest, kind and reliable
  • Adaptability to change and work under pressure
  • Executive support
  • Goal setting and achievement
  • Customer service and relationships
  • Strong organization and meticulous attention to detail
  • Professional communication
  • Office administration
  • Decision maker
  • Microsoft Office, Microsip, Intelisis

Certification

  • DC5 Certificate from the Ministry of Labor and Social Welfare, STPS DASM-671022-QHO-0005, Aguascalientes.
  • Certifier of the Ministry of Public Education CONOCER, 00358817, Aguascalientes.

Languages

English
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Online Sales Executive

HANLOB HERRAMIENTAS, S. DE R.L. DE C.V.
08.2024 - 10.2024

Industrial Park Management

EUROBUSINESS PARK
01.2022 - 08.2024

Industrial Park Management

NAVEX PARK
01.2021 - 07.2024

Querétaro Branch Manager

MEGAVET, S. DE R.L. DE C.V.
03.2019 - 03.2020

Environmental Health Manager

MEGAVET, S. DE R.L. DE C.V.
03.2017 - 03.2019

General Manager's Assistant

MEGAVET, S. DE R.L. DE C.V.
10.2013 - 03.2017

Area Sales Coordinator

MEGAVET, S. DE R.L. DE C.V,
01.2009 - 10.2013

Co-owner and Administrative Manager

RÖSCH COCINAS DE DISEÑO
08.1999 - 12.2008

Executive Assistant to the Chief Executive Officer

MERCEDES-BENZ OMNIBUSES MEXICO, S.A. DE C.V.
07.1993 - 06.1994

Distributors Development Executive

MERCEDES-BENZ MEXICO, S.A. DE C.V.
04.1993 - 06.1993

Executive Manager of Export/Import's Assistant

MERCEDES-BENZ MEXICO, S.A. DE C.V.
09.1990 - 03.1993

Diploma in Business Unit Administration -

Instituto Tecnológico De Estudios Superiores De Monterrey

Bachelor of Science - Biology

Universidad Nacional Autónoma De México

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MONICA ANDREA DAVILA SASTRIAS