Mónica Joya Hernández
Ciudad de México
Summary
Diligent healthcare professional with a proven ability to foster team cohesion and drive performance through effective leadership and motivational strategies. Expertise in delivering exceptional customer service within the healthcare industry, ensuring high patient satisfaction by promptly managing inquiries and resolving issues. Strong analytical skills complement a solid background in financial advisory, enabling the development of effective financial strategies tailored to client needs. Recognized for exceptional organizational capabilities, adept at managing multiple projects while maintaining accuracy and meeting deadlines.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consultant
Seguros Monterrey
06.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Business Teacher
Universidad Tres Culturas
01.2024 - 04.2025
- Evaluated and improved course materials for increased relevancy to current marketing trends and industry standards.
- Collaborated with fellow teachers to develop cross-curricular marketing projects, fostering interdisciplinary learning.
- Boosted student engagement by implementing interactive activities and group projects focused on marketing principles.
- Assisted students in developing strong presentation skills through consistent practice and constructive feedback.
Sales and Marketing Manager
Aspid
08.2013 - 07.2023
- Analyzed market trends, identifying opportunities for product expansion and increased sales.
- Enhanced brand visibility through targeted social media campaigns and online advertising efforts.
- Coordinated successful trade shows and events to showcase company offerings, attracting new clients and strengthening existing partnerships.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Established company presence in new markets by developing tailored marketing strategies that catered to regional preferences.
- Increased sales revenue by strategizing and implementing effective marketing campaigns.
- Optimized pricing structures based on market research findings, striking a balance between competitiveness and profitability goals.
- Mentored junior team members, providing guidance on sales strategies and professional development opportunities.
- Played a pivotal role in the launch of several successful product lines by collaborating closely with product development teams to ensure market readiness and demand.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
Strategic Analyst
Secretaría De Gobernación
06.2009 - 03.2013
- Collaborated with cross-functional teams to develop data-driven solutions for complex business challenges.
- Streamlined processes for increased efficiency by implementing strategic initiatives.
- Provided valuable insights into customer behavior patterns through detailed segmentation analysis, driving targeted marketing efforts.
- Optimized resource allocation by prioritizing high-impact projects through strategic planning sessions.
- Developed comprehensive reports to inform executive decision-making, leading to improved business strategies.
Process Engineer
Procter and Gamble
05.2007 - 08.2008
- Provided technical assistance to production team when issues arose.
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Optimized manufacturing processes by implementing continuous improvement initiatives and lean methodologies.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Implemented standardized work instructions, enhancing operator understanding of critical tasks and improving workflow consistency.
Buyer
Tecnológico De Monterrey
10.2003 - 04.2007
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Forecasted purchasing trends and improved merchandising strategies.
Education
Maestría - Mercadotecnia
Tecnológico de Monterrey
01.2009
Licenciatura - Comercio Internacional
Tecnológico de Monterrey
01.2002
Skills
- Critical thinking
- Financial advising
- Sales and marketing
- Client relations
- Budget compliance
- Pipeline management
- Investment management
- Investment consulting and planning
- Business development
- Customer service
- Decision-making
- Market analysis
Certification
- Sales Manager Certificate
LANGUAJES
Spanish
English
Timeline
Consultant
Seguros Monterrey
06.2024 - Current
Business Teacher
Universidad Tres Culturas
01.2024 - 04.2025
Sales and Marketing Manager
Aspid
08.2013 - 07.2023
Strategic Analyst
Secretaría De Gobernación
06.2009 - 03.2013
Process Engineer
Procter and Gamble
05.2007 - 08.2008
Buyer
Tecnológico De Monterrey
10.2003 - 04.2007
Licenciatura - Comercio Internacional
Tecnológico de Monterrey
Maestría - Mercadotecnia
Tecnológico de Monterrey
Training
- E-Marketing, Redes Sociales y Comunicación Estratégica | ITESM CCM (2015)
- Power BI: Análisis de Datos | LinkedIn Learning (2023)
- Investigación Científica en el aula del siglo XXI Lotus Education | Dic 2024
- Tecnologías para la docencia | Lotus Education | Dic 2024
- Estrategias para el aprendizaje activo: aula invertida 1 Lotus | Dic 2024