Mónica Manzano Osornio
Anzures
Summary
Results-driven Business Manager with over 10 years of experience in real estate services, operations management, and customer experience. Expertise in lease negotiations, financial planning (P&L, OPEX, CAPEX), and business unit development. Adept at optimizing processes, leading high-performance teams, and ensuring compliance with key business KPIs. Passionate about delivering exceptional customer experiences and driving business growth through strategic decision-making.
Overview
12
12
years of professional experience
Work History
Business Manager/ Real Estate Services
WeWork
03.2022 - Current
- Led lease negotiations, securing cost-effective agreements and optimizing real estate operations.
- Managed a portfolio of business units, ensuring strategic distribution and operational efficiency.
- Analyzed P&L statements to drive data-backed decision-making and improve financial performance.
- Oversaw cluster control, ensuring compliance with key business KPIs.
- Supervised team development, including hiring, training, and performance management.
- Directed the opening and closing of business units, ensuring seamless transitions.
- Managed vendor relationships, optimizing service quality and cost efficiency.
Area Operations Manager
Regus Management De México
10.2015 - 08.2021
- Managed a network of over 10 business units, optimizing operations and customer experience.
- Negotiated leases, reducing operational costs and improving occupancy rates.
- Oversaw real estate management, ensuring efficiency and compliance.
- Developed sales strategies, increasing portfolio revenue.
- Led cross-functional teams, fostering collaboration and performance excellence.
Office Manager
Meta Business Consulting Group
01.2015 - 09.2015
- Managed office operations, including maintenance, supplier coordination, and event planning.
- Organized corporate meetings and executive travel arrangements.
- Implemented office improvements to enhance productivity and workflow.
Front Desk Associate
NH Hotel Group
09.2013 - 01.2015
- Provided high-level customer service, ensuring seamless check-in/out experiences.
- Conducted daily audits and handled cashier operations.
- Promoted hotel services, driving revenue through up-selling strategies.
Education
Certification - Marketing
UNITEC México
Mexico City07-2017
Bachelor’s Degree - Business Administration And Management
UNITEC México
Mexico City, Mexico12-2012
Skills
- Strategic Negotiation & Lease Management
- Financial Analysis (P&L, OPEX, CAPEX)
- Business Development & Real Estate Operations
- Customer Experience & Relationship Management
- KPI Compliance & Performance Optimization
- Team Leadership & Staff Development
- Decision-Making & Problem-Solving
Languages
English
Advanced (C1)
Timeline
Business Manager/ Real Estate Services
WeWork
03.2022 - Current
Area Operations Manager
Regus Management De México
10.2015 - 08.2021
Office Manager
Meta Business Consulting Group
01.2015 - 09.2015
Front Desk Associate
NH Hotel Group
09.2013 - 01.2015
Certification - Marketing
UNITEC México
Bachelor’s Degree - Business Administration And Management
UNITEC México
Similar Profiles
Allan DensonAllan Denson
Community Associate at WeWorkCommunity Associate at WeWork
Ramiro Lopez HernandezRamiro Lopez Hernandez
Customer Services Advoceta at WeWorkCustomer Services Advoceta at WeWork
Brendan GomezBrendan Gomez
Leasing Associate at WeWorkLeasing Associate at WeWork